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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Continental Breakfast Ever! This hotel had the worst continental ever. Terrible little muffins, no cereal, no toast, no juice, oatmeal packets, but no milk to have with it. Why bother! The room had nothing in it.. I had go ask for a coffee pot and supplies. The cable TV had few channels and I had to go to the desk to get a channel listing. Makes Quality Inns look like 5 stars! Won't stay at an Extended Stay America again.
Not a quality stay The grounds were dirty. The building needed paint and maintenance. The first morning I found out the kitchen sink was plugged. The desk chair was extremely dirty with old food. They fixed the sink but did nothing about the chair. Also the toilet had a calcium ring. The room seemed clean other than the two items. I would not stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Unclean carpets disgusting, no amenities at all, not even a hair dryer. pile of dirt, trash in middle of kitchen floor. My 20 year old daughter slipped in bathtub while taking shower - slippery. No ice available.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
ATTACKED!! I was attacked by a tall white man with a gray hoodie and a fake gun! He broke my jaw and the police went out looking for him after they found out what happened! I was taken away by ambulance! The Idian hotel manager woman was so heartless, even the officers the next following day felt sorry!! This experience was HORRIBLE and extremely unfair!!!
ever bad check in took 2hrs and it had no tv
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Good enough for who it's for..... Some of the furniture was broken and there were unpainted areas of the wall where they have patched damages. If you need a crash pad this place is fine, but if you're looking for something for your family I'd go elsewhere.
Maintenance was a deterrent. Smelly paint fumes were problematic.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay with us was not comfortable due to renovation construction. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.