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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay I was unable to get into the office even though it was supposed to be open until 11:00. I stood outside banging on the door for more than 15 minutes. The room was SHABBY.
Ok for the price I was surprised that there were no restraurants in the area.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our location did not meet your needs. Your comments will be very useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Towels were disgusting and dirty. First room we were in the sink was leaking. Had to wait another hour before another room was ready. Room smelled. Terrible place to stay.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not satisfactory, and you had to wait to get another room. I discussed your comments with our team, and we will be retraining in the maintenance and housekeeping departments to provide a fresh and clean room. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Online traveler We booked online and checked in to then get a smoking room with the inside door latch that was bent in such a way that it was apparent that someone had tried to kick the door in from from the outside. This being unacceptable I returned to get a non smoking room that was more accommodating. Overall impression was seedy at best.
Bring ear plugs. Motel was close to freeway access, and the grab and go breakfast was fine. I had to ask for glasses as there were none when I checked in. Also, no standard coffee maker was in the room either although they said they should bring one if I wanted. The desk chair was so stained, it made me sick to look at it. The bed was comfortable though. Long black hairs were in the tub (I have short blond hair). I could not sleep from about 12:30 to 4 am every night because the woman staying above me paced all night between... read more
OMG Garbage cans in the stairwells were overflowing with trash. Room had an awful odor. It smelled like old cigarettes and burnt rubber. No way was I walking in the room with bare feet
Business response:
Thank you for taking the time to write a review of your stay. We are so disappointed that our trash cans were full and that your room had an unpleasant odor. Please accept our most sincere apologies. To make sure this doesn't happen again, we will review the proper steps for cleaning rooms and common areas with our staff. We are grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to... read more
Don't even consider it Musty smell in room.... Cigarette burns on sink in a non-smoking room..... Had to ditch the place and find another hotel to spend the night....
Business response:
Bob - Thank you for taking the time to write a review of your stay. We are so disappointed to hear about the condition of your room. Please accept our apologies. In response to your feedback, we are going over a training plan with our staff to ensure a fresh and clean room for our guests. We continually work to improve our hotel, so we really appreciate your feedback. We do hope that you will return to our hotel, or any other brand location in the future.
Worse than the roach motels The extended stay normally has things to accommodate you cooking there was nothing in the room no bowls spoons forks I was not allowed to extend my stay under false allegations I was harassed and had a lady sitting outside my door for hours the maids come in when you asked for no service and they are very up in your business if your looking to relax not the place they have a speaker that yells all night and lots of drunk people and escorts walking around would not recommend at all
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.