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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The walls are so thin you can hear everything the people next to you are saying and every footstep around but that wasn’t the worst part there was poop on the walls in the bathroom pee still on the toilet seat and the little kitchen area was disgusting especially the microwave and fridge door not to mention all the pistachio shells in the ac unit
Business response:
Dear Guest, Thank you for bringing these issues to our attention. We sincerely regret that your stay was not up to the standards we strive to provide. Cleanliness and comfort are priorities, and the conditions you described are far from acceptable. Your concerns will be shared with the appropriate teams to ensure these matters are addressed promptly. We appreciate your feedback and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
The walls in our room were gross and dirty. The sheets were stained. We asked for blankets and were told they would call back but they never did, worst of all we had two people knock on our door at 11 pm asking to be let in and there was nothing good nor safe that was going to come from opening the door. The elevator was gross and smelled. Overall, just a really bad experience.
Business response:
Dear Katie, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for the issues you encountered, from the cleanliness of the room and elevator to the unsettling experience with the late-night disturbance. This is not the level of service we strive for, and your concerns will be addressed with our team to ensure improvements are made. We regret that your stay was uncomfortable, and we hope to welcome you back in the future to provide a much better experience. Sincerely,Hotel Man... read more
Horrible Stay spend the extra money. There were homeless people hanging around the property. Exterior was a bit rough also room smelled strong like bleach tried to call from room no answer. Bed was horrible couldn't get a good night sleep also there was no comforter or blanket which I feel are basics. Tried to talk to Front desk but receptionist didn't seem to care or
Business response:
Dear Rafael, Thank you for sharing your experience. We’re sorry to hear your stay did not meet expectations. We strive to provide a welcoming and comfortable environment and appreciate your observations. Your feedback is important for us to focus on areas for improvement. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
room furniture seem very mature
Business response:
Dear elisa, Thank you for sharing your feedback. We understand that the condition of the furniture did not meet your expectations. We are currently reviewing and updating our furnishings to ensure a more comfortable and modern environment for our guests. Your comments are important to us as we work to enhance our accommodations. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Strangers lurking all around the facility, noisy with temporary residence, dirty premises, garbage overflowing, rooms counters and refrigerator dirty, broken recliner, lose wiring, and air conditioning pointed at the bed.
Business response:
Dear Scott, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We hope to provide yo... read more
Sucky place Terrible bed, no coffee maker or shampoo in room. Loud residents above and lobby ran out of coffee by 9am
Business response:
Dear cynthia, Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay. Your comments regarding the bed, amenities, and noise are noted and will be reviewed to address these concerns. We also apologize for the inconvenience with the coffee supply in the lobby. We appreciate your insights as they help us improve our services.Sincerely,Hotel Management
This is the dirtiest hotel I’ve ever stayed at. There was gunk on all the walls, there were random long hairs in the shower walls and the sink, the floors were sticky (I’m assuming it may have been wax? Really sticky and gross either way). A few lamps did not work, the wall plug sparked when I plugged in my phone charger…I can go on and on. I would not recommend this place for the rate. Ridiculous.
Business response:
Dear Marina, Thank you for sharing your experience. We regret that the cleanliness and maintenance of the property did not meet your expectations. Your feedback is important, and we are addressing these issues with our team to ensure improvements. We understand your concerns and apologize for any inconvenience caused during your stay. Your comfort and satisfaction are our priorities, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Next door neighbors were loud I complained but it never stopped
Business response:
Dear Renee, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Also, we regret that our team was not able to resolve your concerns to your satisfaction. Please return and give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.