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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to hospital
Smells like urine, had roaches, bed buds, ants, and a soggy carpet. Also had zero ammenieities listed and unsafe furnishings and fixtures
Business response:
Dear Jessica, We sincerely apologize for the distressing experience you described and appreciate you for bringing these serious concerns to our attention. The comfort and safety of our guests are our top priorities, and we regret that we fell short during your visit. We are working closely with our pest control provider and maintenance team to thoroughly inspect and treat the property, addressing any identified issues. We regret any inconvenience you encountered and appreciate your patience as we work to resolve these matter... read more
Unprofessional staff, dirty, used linens . No bathroom tissues.
Business response:
Dear Ramdas, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the cleanliness and the lack of essential amenities during your stay. This does not reflect the standards we strive to maintain, and we regret the frustration it caused. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We... read more
DO NOT STAY HERE Literally didn’t even have toilet paper, the counters were sticky, there were someone else’s sticky notes everywhere. It was obviously not clean. Just go someone else and save your money. Literally had to step over trash at the front doors because no one emptied their trash at their entrance door.
Business response:
Dear Guest, We are truly sorry to hear about your recent experience and appreciate you bringing these issues to our attention. We understand how frustrating it must have been to arrive at a room that did not meet basic expectations. While this is not the standard we strive for, we recognize that we fell short during your stay. Your feedback is being shared with our team to ensure stronger attention to cleanliness and proper room preparation. We are actively working to improve and would value the chance to provide a much bett... read more
There are bugs both on the bed and in the bathroom, and the floor is very dirty.
Business response:
Dear Guest, We are sincerely sorry for the discomfort you experienced during your stay. Finding pests and an unclean room is completely unacceptable, and we understand how upsetting that must have been. While we acknowledge this fell far short of expectations, please know your feedback is being taken seriously and shared with our housekeeping and maintenance teams for immediate follow-up. We're committed to improving and hope you'll consider giving us another chance to provide a much better experience. Sincerely, Hotel Manag... read more
This property was disgusting. My room had a cockroach infestation and there were bed bugs in the bed.
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about the deplorable issue you encountered in the room. What you described does not reflect the level of cleanliness and care we strive to provide, and we understand how unsettling that must have been. Although we conduct regular treatment with our pest control provider, we will address this appropriately and take necessary steps to prevent a recurrence. We regret falling short during this visit and hope you will consider trying ... read more
👎👎
Business response:
Dear John, Thank you for choosing our hotel. Our promise is to provide every guest with an outstanding stay. Therefore, we are genuinely sorry to see that this was not your case. We are continually seeking ways to enhance the guest experience and hope you will consider trying us again in the future. We would be honored to welcome you back and offer you the seamless visit you rightfully deserve. Sincerely,Hotel Management
Checking in we were alright iffy because of other reviews. Got checked in, on the eay up the while floor had a smell. We got to the room and table leg was broke, light switch between bed was broke, alarm clock cord had been cut, the sheets on the bed had stains and the mattress pad on the bed was nasty. Contacted the front desk and the guy was very nice and changed them out, but there is no telling how long that pad had been on there. We dont plan on staying there again.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay was not the seamless visit we strive to deliver. It is disappointing to see that the condition of the accommodations impacted your visit, even though our team member responded promptly to your concerns. Feedback like yours is taken seriously and will be used to address areas that require attention. We appreciate your honesty and will work to ensure better experiences for future guests. We hope you will consider revisiting us and allow us a... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.