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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer Service was bad.
Business response:
Dear Cheryl, Thank you for sharing your feedback. We’re sorry your stay did not meet your expectations, and the overall experience was less than pleasant. We sincerely apologize for the lack of a warm welcome upon your arrival. We take pride in providing excellent customer service and fell short during your check-in. We will address your experience with our team so this is never repeated. Please consider giving us another chance in the future.Sincerely,Hotel Management
The front desk person was out on a smoke break when we had to come down from the room because our card wouldn’t let us in. We called the number for at least 20 minutes and didn’t get an answer, so we stood and waited late at night in the lobby. Out room was damp, and you could hear dripping the in the wall between the beds and the bath. The bathroom ceiling was covered in black mold. I woke up completely stuffed up and with a sore throat. They wouldn’t let me cancel the second night because we booked it with Expedia, but we ... read more
Business response:
Dear Fanya, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The property was dirty, smelled bad and was sketchy. The lady at the front counter was really nice.
Business response:
Dear Brock, We value your feedback and are grateful for your time in sharing your experience. We apologize for the condition of the property during your stay. Cleanliness and a pleasant environment are top priorities, and we regret falling short. We are thrilled that our front desk staff provided you with excellent service. Your comments will be shared with our team to address the issues you mentioned and improve our standards. We hope you will consider giving us another opportunity to provide a more satisfactory experience ... read more
My room had roaches!!!
Business response:
Dear Larry, We apologize sincerely for the inconvenience you experienced during your stay. Please know that cleanliness and comfort are our top priorities, and we take reports like yours very seriously. Our team is addressing this issue promptly to ensure it does not recur. Your feedback is invaluable in helping us maintain our standards. We would appreciate another opportunity to provide you with the exceptional experience we strive for. Thank you again for your feedback; we appreciate your business! Sincerely,Hotel Managem... read more
This could be a nice place! Needs updating, the carpet was awful!! Staff was friendly. Convenient location.
Business response:
Dear Anne, Thank you for your feedback. We are pleased that you found our staff friendly and our location convenient. We appreciate your comments regarding the need for updates, particularly concerning the carpet. Please be assured that we are continually working to improve our facilities. Your input is valuable to us, and we hope to welcome you back soon to provide an enhanced experience.Sincerely,Hotel Management
Dirty carpet When we got there i was worried. When we checked in the staff was nice. But when we got to the room the carpet was filthy. The room had. A funny smell I lysoled the room and the bed. The whole room was old and outdated. The microwave had rust in it the fridge worked ok the bed was comf y
Business response:
DearLori, Thank you for sharing your experience. We sincerely apologize for the concerns you had upon arrival and the condition of your room. While we are glad that our staff was accommodating and that you found the bed comfortable, it's disappointing to learn about the cleanliness issues, unusual smell, and the amenities. Your feedback is being taken seriously, and we will address these matters promptly. Ensuring a clean and pleasant environment is our priority, and we regret that we did not meet your expectations. We appre... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.