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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at front desk. Waited 20 min.
Business response:
Dear Keehl, Thank you for your feedback. We apologize for the wait you experienced at the front desk. This is not the level of service we aim to provide. Your comments will be addressed with our team to ensure better service in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
We didn’t stay at the property due to bed bugs and roaches in the bed.
Business response:
Dear Melony, Thank you for sharing your review. We are deeply sorry about your experience and regret you had to cancel. What you have described falls well below our standards. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management
Walls were cracked and everything outdated. Killed 7 roaches during my two night stay.
Business response:
Dear Jonathan, Thank you for sharing your feedback on your recent stay. We sincerely apologize for any shortcomings regarding our property's conditions and the hotel's cleanliness. Maintaining a clean, safe, and comfortable environment for our guests is of utmost importance to us, and we regret not meeting your expectations in this regard. Rest assured, we adhere to the highest industry standards for cleanliness and pest control in our suites. We will thoroughly inspect your room and treat it as a precautionary measure. Alth... read more
The first room we were given was dirty, smelled of smoke, and had a roach crawling in the bathtub. The front desk gave us a different room which was fine.
Business response:
Dear Mitchell, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the initial room assignment. We're glad our team promptly accommodated you with a different room, ensuring a comfortable stay. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
AVOID THIS MOTEL! Cockroaches in the room. Shower so disgusting, afraid to use. Sticky substance on bathroom floor. Dried gum on carpeting. Room on front side of motel, so heard people at 'smoking table' all night, despite windows being closed. Absolutely disgusting. Absolutely horrible stay. Told front desk. Said she would tell the manager, but am sure complaint will go nowhere. PS No coffee cup lids so unable to take one to go. No sugar for coffee anyway. This place is revolting. We are still nauseous.
Business response:
Dear Christine, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely... read more
Smelly Dog The room smelled like spoiled wet dogs. What if I had kids. You should be ashamed of your self and can stick all of your hotel rooms up your ?. I will never use this hotel site again
Business response:
Dear Joseph, We sincerely apologize for the unpleasant experience you had during your stay. Your comfort is of utmost importance to us, and we deeply regret any discomfort caused by the odor in your room. We take your feedback seriously and will investigate the matter to ensure it is promptly addressed. Please know that this does not reflect the standards we strive to maintain. We understand your frustration and hope you will reconsider giving us another chance to provide you with a more enjoyable stay in the future. Sincere... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.