This profile has been claimed by the business owner or representative.
Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
That place was nasty. Roaches everywhere!!! They should close it down for a few day and get it fumigated. The rooms are good and the price was great but I wouldn’t recommend unless you want roaches everywhere.
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Bathroom lights didn’t work. Faucet dropped. Floors where dirty
Business response:
Dear Cindy, We apologize for the maintenance issues you encountered during your stay. It's essential that our guests have a comfortable and hassle-free experience. We appreciate your feedback, which helps us identify areas for improvement. Rest assured, we'll address these concerns to ensure our future guests enjoy a more pleasant stay. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better visit in the future.Sincerely,Hotel Management
Would not recommend even for my dog was dirty and smell was bad
Business response:
Dear Joyce, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Savannah.Sincerely... read more
I found bugs in the room. Gross. The hotel did not smell great and the fan in the bathroom is too loud. I won't be back.
Business response:
Dear Jen, Thank you for being our guest. We apologize for your experience. Our suites are kept clean and pest-free with high industry standards. We will inspect and treat the room you stayed in as a precaution. Thank you again for bringing this to our attention. Also, we are sorry for the maintenance issues in your bathroom and will address them on a priority basis. Further, we will instruct our team to re-check the rooms before delivery as we advance. We hope to provide you with a better stay in the future. Safe Travels!Sin... read more
Roaches where in the room ..
Business response:
Dear Marquis, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to check the room for any issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations. Please revisit so we can show you our commitment to outstanding ... read more
Staff was unfriendly, room needs to be repair, no coffee for breakfast , no actually breakfast itself.
Business response:
Dear Inna, Thank you for being our guest. We are sorry for the disappointment with the condition of the hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality, but we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Further, we regret that our breakfast choices were not to your taste, and the comments are shared with our brand leaders to let th... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.