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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was bitten by bed bugs - I’m seeking a refund! Gross! Will never stay there again
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize that your stay did not meet the high standards we aim to provide, and we deeply regret the discomfort you experienced. Please be assured that we take such matters very seriously and are actively reviewing your experience. Our priority is to offer a safe and clean environment for all our guests. Your satisfaction is important to us, and we hope to restore your confidence in our services.Sincerely,Hotel Management
They gave away my room because I was a day late and your website wouldn't let me change my reservation dates.
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered with your reservation. We understand how inconvenient it must have been to deal with an issue that was difficult to resolve. Our front desk team is here to assist you. Please let us know if there’s anything else we can do to help, and we hope to welcome you back under better circumstances in the future. Sincerely, Hotel Management
The stay was terrible, first of all the desk lady gave us the wrong room number, and when we used the key it was people living in that room, after getting my correct room number, when we went inside I found 3 sharp staples on the carpet and a empty bad of candy behind the table, the room smells super nasty and the entire hotel smells the same, there is an alarm that is triggered all day long, even at night, this was the most terrible experience we ever had in a hotel, I will never coming back to that place.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, but we regret the confusion you experienced upon arrival. Considering this a rare incident, please revisit the next time ... read more
The card key on front entrance normally did not unlock the door. The rear door made an extremely loud alarm every time someone came in or out of the door 24/7. The carpets were filthy, did not replenish toilet paper and never brought clean towels. I was able to exchange one towel at the front desk during the 9 night stay. Breakfast was terrible. A basket of granola bars, pack of grits, pack of oatmeal and hot water dispenser. Coffee was bad. Cable TV went out and was never repaired during our stay, so we had no TV channels. ... read more
Business response:
Dear Mary, We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the difficulties with the key card, cleanliness, amenities, and service. Guest comfort and satisfaction are our priorities, and we regret that we did not meet your expectations. We understand how frustrating it must have been to experience these inconveniences, and we will address them with our team to ensure improvements. Your feedback on breakfast and TV service is also noted, and we will review these concer... read more
Filthy carpet, smelled like cigarette smoke, Rob was dirty, microwave was dirty. Breakfast bar was a joke
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand how important cleanliness and comfort are, and it is concerning to hear that these aspects did not meet your expectations. Your feedback regarding the room’s condition and breakfast has been shared with our team for further review. We are committed to making necessary improvements to ensure a better experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome... read more
Tried to check in and there were no rooms available. Staff was rude, hotel was not nice.
Business response:
Dear Brandon, Thank you for taking the time to share your experience. We regret that upon your arrival, you encountered difficulties securing accommodations and that your interaction with our team fell short of the high standards we strive for. We apologize for any inconvenience this may have caused and are reviewing our procedures to ensure a more welcoming and professional environment for all guests. Your insights are invaluable in helping us enhance our service, and we are committed to improving. We appreciate your feedba... read more
The hallways are littered with trash. The carpet in the room was badly burned in places & had a powdery substance that hadn’t been swept up. The tv didn’t work & they said it would be tomorrow(after we left) before they could fix it. Right after we checked in the parking lot was blockaded by 4 police cars making an arrest. The front door was supposed to be accessible using a room key but this didn’t work so they said to call using a phone next to the door which didn’t appear to be working either. Bottom line: place is filthy... read more
Business response:
Dear Patricia, We apologize for the challenges you experienced during your visit. Regrettably, the overall condition and functionality of our facilities did not meet expectations, and issues with secure entry were not promptly resolved. We also noted your concern regarding disturbances near the entrance area. Please be assured that your comments have been forwarded to our team for prompt review and corrective measures. Your insights are invaluable as we strive to improve our guest experience and remain committed to enhancing... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.