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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend The staff are not professional. The "breakfast " is only granola bar and muffin every day. No security system. I didn't feel safe staying there.
Business response:
Thank you for the review of our hotel. I regret you were not happy with our service and amenities. Your comments will be shared with the appropriate teams in an effort to improve our guest experience. That being said, I sincerely apologize for the inconvenience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
We arrived at 330 and our room was not cleaned and ready for us. They did Let us check in as we had to leave for dinner and a soccer game and wouldn't be back until 9pm. The room was fine. The pillows seems old and flat.
Business response:
Rachelle, I am very sorry we failed to deliver the exceptional stay you deserved. Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments. We hope you will give us another chance to provide you with a much better visit. Sincerely, General Manager
I'll never stay here,again. The bed was so uncomfortable and old
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your mattress was in poor shape. In response to your feedback, I am excited to let you know that we have renovation starting soon and many items will be upgraded and replaced. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
There was a garbage bag in the room. I walked into the hotel lobby at arund 11-12 in the night. No one was there and no one would come to check us in. so I was waiting, knocking at the door tried everything. I called the Hotel and they finally had someone come down. As soon as i got in to my room i found a big garbage bag in the kitchen cabinet. the Phone was broken and hot water wouldnt come out... horrible.. the next day I requested to change my room and they did. i reported all of this to the hotel customer service dept b... read more
Business response:
We appreciate you bringing your concerns to our attention. We make every effort to provide our guests with a great stay, so we are sorry to hear that our cleaning team forgot the trash by the door and did not plug in the phone. I was happy to see that we resolved it for you quickly the next morning. We hope you will give us another chance to make a better impression the next time you are in the area.
Discusting room & unbelievably poor management I have traveled many times, and I have had my share of disappointing hotels, but this one topped it. I cannot express in words alone how bad this hotel is. I should expect a full refund for the condition of the room when I arrived. The check-in staff was good enough, but follow-up after check-in was nearly impossible. Simply requesting a receipt for my business expenses during check-out was met by a manager looking me straight in the eye and saying "alright then" and walking awa... read more
Business response:
Thank you for taking the time to tell us about your experience. The cleanliness of your room you described is unacceptable, and I sincerely apologize for your experience. I want you to know that we are working with our housekeeping team daily to improve in this area. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We hope you will give us a chance to make a better impression the next time you are in the area.
Very poorly run hotel My room looked like it was under construction. The stove was missing and wires were hanging out of the junction box. It had a very strong pet odor. There was not a bar of soap or garbage can in the room. The mattress was old and the sheets did not fit. Finally, the shower curtain was too short for the tub, so water kept getting on the floor. This was a budget hotel, but the staff was unfriendly and did not care at all about the poor room condition. The breakfast was a basket of costco breakfast bars and... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear your room was not in proper working order and that you did not receive the customer service you deserved. This situation will be addressed with our staff to make sure rooms are in the correct order and that the proper communication with guests is being maintained. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
a very dissapointing stay at Extended Stay Amercia I am not sure there is room here to express my disappointment in this hotel chain and service. It started with trying to get hot water while taking a shower. Turning the selector to "H" got me very cold water and turning the selector to "C" got me hot water. After the shower I was unable to get any warm water from the sink. No mater where I turned the selector all I got was ice cold water. The tv did not work and upon further inspection revealed someone prior to my arrival r... read more
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your room was in this condition upon check in. I cannot express my disappointment enough that you were given an out of order room that had accidentally been put back in service. I am reviewing our out of order procedures to ensure that another guest does not have this happen to them. Your satisfaction is very important to us and we appreciate all of your feedback. We hope you will give us a chance to make a better impression... read more
Great location but the hotel did not feel safe wh When I arrived I got there late because I had just booked a last-minute room, I had to call the one 800 number because no one was at the front desk. When I went to check in the representative that checked me and didn't even know what time checkout was. The room that I was given when I walked in all the lights were on the TV was on and the light of the bathroom and the bathroom door was closed. I honestly thought that someone was still in the room. It was really late so I deci... read more
Room smelled so bad we left The room smelled so bad that we left and went to another hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the smell of the room is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next time you are in the area.
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,360 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.