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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the place for me. First room they gave us was extremely dirty. We switched rooms and the second room wasn't much better. I will stay at another hotel the next time I stay in Seattle!
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not entirely terrible, but.... The kitchenette has no dishes, not even a cup for water, let alone a coffee cup or coffee pot; nothing to cook anythIng in except a small sauce pan, but no nothing else. Extended Stay???? Dirty. It didn't have any garbage laying around, but lots of dust and grime, like no thorough cleaning had been done for months. The fan in the bathroom sounded like a jet engine. The alarm clock and remote control were missing (found deep under the bed eventually). There was a stack of dirty dishes outside th... read more
Business response:
We apologize for the cleanliness and maintenance issues you encountered in your room and the inconvenience it caused. Your concerns have been shared with the respective teams for review and action. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our housekeeping is done on a weekly basis to respect the privacy of our guests. If we did not communicate our policies at the time of check-in we are s... read more
food was left in referator and no shampoo in bath room
Business response:
Darryl, please accept our apologies for the inconvenience and less than favorable experience you had at our hotel. Your concern in regard to cleanliness has been shared with our housekeeping team to ensure this does not happen again. I would like to inform you that toiletries are available upon request at the front desk and always complimentary. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
My room was prepaid through Hotels.com. After I checked out I checked my credit card online and the hotel charged my card for the entire stay. I went back to straighten things out and they said they could not help me and to call Hotels.com
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Gross Do Not Stay!! I booked this hotel cause it was slightly higher priced and hopefully better... big mistake. This place was a complete joke! Came in late and the front desk girl was nice. Room was dirty, left over meat blood or something in the kitchen cabinet. Bathroom toilet was cracked, tank was cracked, cheap patches in the drywall where there has been damaged. Bed was rock solid horrible sheets dirty. I slept with my hoodie on, sweat pants, and socks. Not in a very convient location could not pay me to say ther... read more
Business response:
Stefan, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns with the respective teams and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, General Manager
Nothing to offer Kitchen was in the room but no cups, no cooking equipment, nothing. The room did not have a coffee maker. On my way to my room I noticed that cookware was outside of my neighboring rooms door and multiple other doors. Although I was only there for one night I at least expect a way to make coffee or cups for water a night. I'm not drinking under a faucet.
Business response:
Jessica, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Kindly be familiar, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will be sure to communicate this more properly going ahead. Please consider staying with us again for a much-improved experience the next t... read more
First room still had garbage in it... The staff said "you're in luck, a corner king mini suite" I thought great! I entered the room, garbage everywhere. They put me in a noisy single queen closet next. Not even a cup for water... really hard bed. Noisy AC.
Business response:
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Terrible. Never going back. No towels, dirty room, no tv channels, no pots and as advertised. I will not recommend to stay here. I will not come back.
Business response:
Gary, I apologize that we failed to provide you an exceptional stay. We are sorry if our front desk did not communicate regarding our in-room amenities at the time of check-in. Kitchenware and toiletries are available at the front desk and are complimentary. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Close to freeway but not a pleasant stay. Toilet plugged up and they wouldn't come fix it. They offered a plunger and expected us to come get it. No coffee or cooking utensils in room. Only 1 washcloth. Trash and cigarette butts strewn around and the sidewalk and stairway very dirty.
Business response:
Carol, please accept my apology for not living up to your expectations during your visit. We are sorry for the cleanliness issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.