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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only 2 measly plastic cups in room.No in-room coffee. Very over priced for what u get.
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
their fire alarm malfunctioned and sent off a false alarm that kept going off all night so we almost had to sleep in our car
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the inconvenience caused and that your sleep was disturbed by the fire alarm during your stay. Your feedback has been shared with our engineering staff to do the needful. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Close to where we needed to be... We choose this Extended Stay because of location, price point and rating. Outside area was clean and tide but first night we had a car full of people smoking marijuana that we could smell into our room. It was reported to management. Only 4 bath towel sets provided for 4 of us. Beds not made up once we left room at 10am and we discovered at midnight when we also needed to get towels. Our room was clean but not cleaned as well as some places we have stayed in. Higher places had a thick layer ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jennifer, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
The nice staff have an awful property. I suspect because this property is so close to a telecommunications company the majority of out of area people that are being trained stay there and because their jobs are so stressful they are unable to abide by the laws and other warnings about not smoking in the rooms. Then there was an unidentifiable stain on the comforter. Was it blood, was it "#2" I didn't figure it out. Our clothes, suitcase,,hair etc. All smelled like smoke in a non smoking room. The staff did all they could. To... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room not equipped with any kitchen utensils. Saw a card on the counter to call the front desk for items needed. Phone in room had no dial tone. Not working. Ice cube tray looked like it came from a child’s play set. ☹️
Business response:
Thank you for your review. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you shoul... read more
Night mare on stay amwrica I need a refund was told expedia had to hotel could not, too bad. 3 rooms no sleep ,one creepy with door handle missing inside. Ill never use stay America and never use expedia if they don't stand behind my bad stay. 1st room had to move from yapper dog, next rm was given key to wrong rm, next rm shut the door and noticed no door handle locked in had to come get me out. 3rd room bad bed, pillows no sleep, not clean. Stained carpet nothing to drink water out of no toiletries....NIGHTMARE
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Attention to detail We were uncomfortable when entering the room, it felt un-cleaned! We had stayed at this hotel many times in the past but this time the "attention to detail" wasn't present. Not enough hangers, not even paper cups in the rooms...pretty bare bones!
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.