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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bellevue accessable The room was dusty, the walls were thin, description said breakfast was included; I wouldn't call a granola bar breakfast. No coffee maker in the room.
Business response:
Thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced cleanliness issue with your room. I will share your concerns with my housekeeping team to prevent such instances moving forward. We would love the opportunity to welcome you back soon. Sincerely, General Manager
Hair balls and dirty toilets ! What a disaster! After a 12 hour drive, we tried three different rooms, at this hotel,but all were dirty... then we finally asked for a refund. The staff tried, but had no authority to rectify the situation . To make matters worse, Expedia was not at all helpful to find us another room in our price range. I didn't have a US phone plan, and Expedia kept me on the phone waiting for a half hour... and in the end didn't help us relocate. what a horrible start to what was supposed to be a special we... read more
Business response:
Cynthia, we apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we're sorry and hope you will stay with us in the future so that we can make it up to you. Sincerely, General Manager
ANTS! Smelled and had ants in my bathroom
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Bare minimum, but good access to downtown Kitchen had zero utensils or any kitchen ware. That was my only issue. Was advised by front desk that they "ran out." I had to use plastic forks, and eventually after asking again, they managed to find a few dishes and a pot to use. Having my entire family stay where we expected to use the kitchen, I was unhappy about this. This is definitely more of a 2.5-3 star type hotel. The BIG plus is that it is close to the highway - you can reach downtown in about 15min with a car outside of ... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for your disappointment with the in-suite amenities. Your comments will help us as we continually improve our amenities and service. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Needs a good cleaning and then some This location needs a serious cleaning; the rug was covered in stains, the kitchenette sink was disgusting, all of the drains were clogged (the tub one with hair), and the fridge wasn't very clean!! The Hotels.com listing has a free Continental breakfast included with the reservation (honestly one of the reasons we picked the hotel - besides the price - because not having to drive somewhere to get breakfast with a 1.5 year old at 0730 hrs is a big plus) and they have food, but it's faaaaa... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Business response:
George, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, General Manager
Disappointing While the location was perfect for our needs, the kitchen was dirty when we arrived, trash bins were overflowing, and we had to ask for every amentity (dishes, coffee pot, etc.) that was supposed to be included, and were told that patrons steal such things so they are not kept in the room. What does THAT say about this place? Plus, the bathtub took about 20 minutes to drain, so we had to shower in standing water every day. PLUS, the laminated kitchen and bathroom cabinets were cracked, drawers stuck to one anot... read more
Business response:
Your experience is not representative of our usual performance, and we regret falling short of your expectations. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, so we regret for the inconvenience caused due to this policy. We appreciate your feedback pinpointing the areas we need to address, and we will, so similar situations do not occur in the future. We sincerely hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Mana... read more
stinky room! The room smelled like a wet dog or cat urine or something awful. Maybe it was mold. Whatever it was, it stunk! Service was poor.
Business response:
Michael, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General... read more
Not up to par Very tiny rooms with uncomfortable bed. Full kitchen had no kitchenware or utensilware or small appliances. Items had to be checked out from and carried to room from front desk. Very inconvenient and difficult for older or disabled people.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. I would also like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We deeply r... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.