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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's conveniently located and at a low rate. Not where is stay if it wasn't walking distance from my client.
Business response:
Thank you for your candid review. Although our location was convenient for your needs, we apologize for falling short of your expectations. Everything we do is aimed at providing you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Extended stay are you joking This hotel front desk person said that the rooms does not have cookware or cups for using if you are staying more than a night because people were stealing cookware or cups from the rooms. As I walked to my room some cookware and cups were sitting outside the rooms, so I guess some rooms get some and some don't. I would not want to stay in an extended place unless I had cookware or cups. Also, the refrigerator was completely turned off, so I couldn't refrigerate my meal that I bought at a restaur... read more
Business response:
We cannot apologize enough for the poor service you received from our staff. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We would also like to mention that, to ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk. We will remind our team to communicate this clearly going forward. Please visit us again so we can restore your faith in our hotel and provide you... read more
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Never again We had no pans, dishes or even a disposable drinking cup in our room. Parking spaces were sold to a local business everyday which left us with no options to park on property. When we went to the office to complain, the office employee basically told us that was our problem.
Business response:
Penny, please accept our apologies for not meeting your expectations. We strive to ensure a comfortable stay for each guest and we regret this was not your experience. We are truly sorry for the issue you had with our parking facility and that our staff was unresponsive to your needs. We would also like to mention that, kitchenware for your suite is kept at the front desk to ensure cleanliness. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Dirty room upon arrival I notified the front desk that it appeared that someone had been assigned the room previous to us because the blankets we messy, he said no that the housekeepers had been in and cleaned, he offered no further help. Upon going into the bathroom, there was mold around the tub, floor was not swept for days, toilet was also not sanitized. Because it was so late we opted to stay. In the morning I went to the front desk and complained to the manager. We were given a new room, a nicely cleaned room, I could ... read more
Business response:
Leanna, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Disappointed I think this problem needs to be addressed. I checked into the hotel this past weekend and needed a place to stay for the night. I decided that Extended Stay would be my choice as my previous experiences have been pretty good. This stay was also a good one however, the cleanliness of the room needs to be addressed. The moment I got settled in my room, everything looked fine. As I went to the bathroom, I opened up the toilet only to find some toilet paper in the bowl already. It made me a little uneasy as I flush... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
This hotel has a good staff and bad rooms. The check-in clerk was very friendly and polite. 5/5 for his service. However, the hotel itself was disappointing. Carpet was dirty. Cabinets were broken. Sofa bed was not comfortable. Not enough toiletry. Overall it is was a disappointing experience.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Broken A/C and granola bars for breakfast. Breakfast consists of coffee, oatmeal packets and granola bars. AC unit worked but would make a loud banging noise every time it cycled. TV reception quality was very poor. Room was clean however.
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the issues you had with our HVAC unit and the TV. Your concerns will be shared with my engineering team to take corrective actions. We hope you will consider giving us another chance so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Area was nice but hard to find. I have doubts they ever vacuumed under the bed. There was no cups for water.
Business response:
John, thank you for you candid review. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.