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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and mean Front desk was unfriendly not at all courteous. Not even hello no smile on Face. May be a racist not Sure. Room - food from precious day wasn't cleaned, used soap wasn't removed in bathroom. Fridge was dirty too. I know I won't be able to get my money back but don't want others to lose them either.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Nice hotel, but... The hotel is okay. But, the woman who helped us had an unnecessary attitude. We felt unwelcomed and hesitant to stay with Extended Stay again. A small smile goes a long way...
Business response:
Thank you for your feedback. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We provide thorough training for all associates, and we will redouble our efforts. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
You get less than you pay for... Usually you'd say... you get what you pay for! Not here. It's worse than that.
Business response:
Please accept my apology for not living up to your expectations during your visit. We have no excuses to offer, but we extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Smokey smell and dirty. For the price we could've stayed somewhere nicer.
Business response:
We apologize for the cleanliness issues you encountered during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thanks for your candid feedback. Sincerely, General Manager
Business response:
Shannon, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
No air so beware No air or central air so it was 80 All night long thanks to the polyester linens. Carpet needs replacing and linens were stained. Curtains don't close all the way so you can see in people's rooms as you walk by. Nobody wants that. It was also unsettling to have pest "bug" posters in lobby and near rooms stating that they'd be doing a walk thru may 10-11th. When a asked, they were vague....which didn't make me feel any better about the room.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to the maintenance issue during your stay. Unfortunately, these issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Your observations about our rooms are valuable to us as it helps us identify where we need to focus our attention so that our future guests are not inconvenienced moving forward. We value your business and hope we will have another opportunity to se... read more
Keys don't work Room Service never showed up in 4 days. Smart Keys never work most of the time. Hotel Location was good.
Business response:
Thank you for your feedback. Although you liked our location, we are sorry for the maintenance issue you experienced while you were here. I have shared your concerns with the concerned team to ensure it is fixed immediately. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome ... read more
Great Staff! No so great hotel... Robert provided my family and I with excellent service. From hooking us up with an extra room, to breaking up a disturbance next door in the middle of the night. Our wild neighbors made for quite an upset, however they weren't the only sour thing about this hotel. My room smelled strongly of an odor that resembled b.o. and curry. Not a horrible place to stay. Just not amazing.
Business response:
Rachel, thank you for your feedback. Although you liked the service provided by our staff, we are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Filthy Freezer had frozen rotten food in it. The pillow case had not been changed there was food on it. Floors were dirty. Will not recommend or ever stay there again!
Business response:
Jane, thank you for your visit. Please accept our apologies for the housekeeping issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We regret the inconvenience caused and hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,360 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.