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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took forever, but the lady at the front was very nice and hospitable and kind when overwhelmed by other customers. I appreciate her checking us in when she could and to her ability 😁
Business response:
Dear Erika, You put a smile on many faces around here with your kind words about our front desk team! Each department plays a part and works hard to ensure every guest has a fantastic experience while away from home. It's always nice to hear their devotion recognized; we will enjoy sharing this with everyone. Thank you for letting us know about your observation regarding check-in, and we will share it appropriately. We appreciate you as a valued guest and hope you will stay with us at Extended Stay America when your travels ... read more
Upon arriving, we were informed that the TV was not operating. Nothing was offered for compensation at check in, just informed us before finishing our check in. We were told we could just do streaming for service. But of course there is a cost for that. Not a good service point. If we were not from out of town and informed with short notice, we would have made other arrangements elsewhere. At 10:00 o'clock at night had to call front desk to complain about loud banging sounds from room above us. The banging stopped but loud v... read more
Business response:
Dear Donald, Thank you for bringing your concerns to our attention. We apologize for the inconvenience caused by the TV issue and the noise from the room above you. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to us if you have any further concerns. We hope to make your next stay more enjoyable.Sincerely,Hotel Management
Good in nearly all regards...
Business response:
Dear Meta, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We were delighted to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Not enough water for shower
Business response:
Dear Zeng, Thank you for choosing Extended Stay America for your travel plans and also for taking the time to leave your feedback. We are happy you enjoyed your stay with us, except for the water shortage in the shower. We want to apologize for the issues you had during your stay. This is unusual for our hotel or the service we deliver, although we agree that maintenance issues arise occasionally. But once recognized, we work quickly to get everything operating correctly. We appreciate your feedback and hope you will stay wi... read more
The room smelled very bad. Except for this one thing, my experience was good. The staff were very friendly. But since the room smell was impossible to ignore and inescapable, I wouldn’t stay here again.
Business response:
Dear Julia, Thank you for staying with us. We are glad you liked our excellent service. However, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Pohodlná postel Hlučné prostředí, hlavně v noci, kdy bylo slyšet teplovzdušné vytápění i z okolních pokojů Absence nádobí
Business response:
Dear Pavel, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope you will consider giving us another chance, as we are committed to making your next stay with us memorable. Thank you for your understanding and support. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 4.1 star rating with 1,273 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.