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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a little shocking that they would claim that breakfast was provided. Their breakfast consisted of hot water, hot chocolate, coffee, and granola bars. The only creamer they provided for the coffee was the kind that you pump out of a bottle and is insanely sweet. But the property is in a good location.
Business response:
Dear Susan, Thank you for choosing our hotel and posting your review. While we are pleased that you loved the convenience of our location, we apologize for your disappointment with our complimentary grab-and-go breakfast. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope you will give us another opport... read more
I think the housekeeper forgot to finish cleaning the room. There were bar soap chunks and dirty footprints in the tub, the mirror hadn’t been cleaned in what looked like quite a while, there were beverage spills on the bathroom counter, and a pillowcase’left on the bed w/o a pillow. Also, the secondary safety latch on the door was broken completely off and missing. The recliner handle cover was on the ground outside the hotel door. But, I noticed and picked it up and put it back on the recliner. Trash all around near the tr... read more
Business response:
Dear Denise, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologiz... read more
The room was super clean and staff very friendly.
Business response:
Dear Daniela, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when guests have had a pleasant and relaxing stay! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management
It was an ok place to stay. It was quiet and somewhat clean. The property maintenance could use a little help, but still not a bad place to stay.
Business response:
Dear Jason, We appreciate your feedback on your recent stay at Extended Stay America and are glad to hear that your overall experience at our hotel was good. We apologize for any areas where the property maintenance fell short, and we will work to address those concerns. Thank you for acknowledging the quietness and cleanliness of the place. Your feedback is valuable, and we will use it to improve. Please let us know if there is anything else we can do to enhance your experience or if you have any further comments or suggest... read more
Check in took forever, but the lady at the front was very nice and hospitable and kind when overwhelmed by other customers. I appreciate her checking us in when she could and to her ability 😁
Business response:
Dear Erika, You put a smile on many faces around here with your kind words about our front desk team! Each department plays a part and works hard to ensure every guest has a fantastic experience while away from home. It's always nice to hear their devotion recognized; we will enjoy sharing this with everyone. Thank you for letting us know about your observation regarding check-in, and we will share it appropriately. We appreciate you as a valued guest and hope you will stay with us at Extended Stay America when your travels ... read more
Upon arriving, we were informed that the TV was not operating. Nothing was offered for compensation at check in, just informed us before finishing our check in. We were told we could just do streaming for service. But of course there is a cost for that. Not a good service point. If we were not from out of town and informed with short notice, we would have made other arrangements elsewhere. At 10:00 o'clock at night had to call front desk to complain about loud banging sounds from room above us. The banging stopped but loud v... read more
Business response:
Dear Donald, Thank you for bringing your concerns to our attention. We apologize for the inconvenience caused by the TV issue and the noise from the room above you. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to us if you have any further concerns. We hope to make your next stay more enjoyable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,358 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.