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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge was broken, big pool of water in freezer and yes it was plugged in. Toilet was like a rocking chair other than that very clean place and friendly staff
Business response:
Dear iliya, thank you for choosing our hotel for your recent accommodation and reviewing us. We're glad you enjoyed most of your stay, and we appreciate you highlighting our clean suite and friendly staff in your review. However, we want to apologize for the maintenance issue with the fridge and the toilet, and we assure you we will take appropriate action to fix this immediately. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
never again one set of towels for a three day stay for two people. no hand soap and after the first night our cards to enter the room were no longer working!
Business response:
Dear Emilio, thank you for choosing our hotel. We are glad you had a pleasant stay. However, your feedback reminds us that we have room for improvement and are trying hard for it. Our front desk is instructed to keep up adequate stocks of towels ready for the guest and hand them over when needed. We are sorry if it was not communicated to you that all the toiletries are complimentary and available every time at the front desk to ensure cleanliness. Our maintenance team is checking the key and locks of the entire hotel. We ap... read more
Checked in late after midnight. Used the phone available to call staff and had to wait outside for them to come down. Room was okay but not updated, peeling paint and still had leftover food in the fridge. Didn't call the front desk because it was so late.
Business response:
Dear Kathleen, thank you for being our guest. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused on arrival and also for not meeting your expectations with the condition of the room you described. Your feedback about the need to update is shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Although your experience is not typical, we have room to improve, and you ... read more
Concrete sidewalks are not clean....need to be pressure washed more often. room was very clean.
Pretty basic. Has a kitchen but no plates, glasses or cooking items
Business response:
Dear Alfredo, we certainly apologize for failing to share this information with you during check-in, and we wish we could have had the opportunity to address your concerns while you were still here. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk, and our team is happy to deliver them to the guest's suite. We have noted your concern and will reiterate to our front desk team the importance of communicating our service and amenities to guests upon arrival. We hope you w... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 4.1 star rating with 1,273 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.