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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heat Stress made stay unusual Terrible heat in region and service was stressed too. Full occupancy prevented us from staying one more night. Room was adequate and AC a blessing.
Business response:
Guadalupe, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for not meeting all of your expectations and for any inconvenience you had with regard to service. We appreciate your rating and hope to provide you with a better stay in the future. Sincerely, Hotel Management
There was a whole weekend when staff was just not available to help guests out. My phone in the hotel room was not working, and the issue was not fixed. Many guests would repeatedly visit the lobby looking for supplies etc, and the lobby would be locked with noone to help guests out.
Business response:
Thank you for staying at our hotel and for taking the time to share your concerns. It was disheartening to read that our staff was not responsive to your needs. We sincerely apologize and assure you this will be addressed. Many of our associates have been here for several years, and we consistently receive high marks for our guest service, so we hope you will consider this an isolated incident. We also hope you will return to give us another opportunity to make a better impression. Sincerely, Hotel Management
Great place to relax
Business response:
Will, we appreciate your nice review of Extended Stay America! We strive to provide service and amenities that are worthy of this kind of feedback. Thank you for your business, and we look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.