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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You can tell there was effort made to upgrade and remodel some. But the “non-smoking” room smelled like cigarettes, as did the office where you check in. There is no ice on the property, and you have to ask for even basic amenities like cups and a blow dryer.
Business response:
Sofia, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smell of smoke and our dishware policy. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. Thank you for staying with us. We hope you will make the same ... read more
Room was clean an quiet. However we had an air conditioner that was noisy at times. And the stairs were quite filthy.
Business response:
Jason, thank you for your review of your recent stay at Extended Stay America. We are glad you liked your clean suite. However, we are sorry for the cleanliness issues you encountered in the stairways and the noise issues you faced with the air conditioner. Your feedback will be shared with the housekeeping and maintenance teams for review and action. We regret the inconvenience and hope to see you again soon. Sincerely, Hotel Management
The staff that was there was friendly and courteous. However it seems they are very understaffed as many jobs I observed bled into each other. As well as the front counter being empty frequently. The nice thing though was our room got upgraded due to our assigned room still being dirty.
Business response:
Thank you for your review. We regret the cleanliness issues in your original suite, but we are glad our staff accommodated you with another suite to your satisfaction. We are also happy to know your found our staff friendly. We value your observations and hope to see you again soon at Extended Stay America for a much better experience. Sincerely, Hotel Management
Every time I book a hotel I wanna make sure it has Continental breakfast. Because I don’t need to go and find cafe for breakfast. However this hotel doesn’t have that except bars and coffee.
Business response:
Thank you for being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
Dirty. Stairwell smelled of urine. No linen for pullout bed.
Business response:
Thank you for reviewing your experience. We are highly disappointed to know your stay was made uncomfortable due to the housekeeping issues. Please accept our apologies for the difficulties you had and be assured that your feedback has been discussed with our housekeeping team to ensure they improve their service levels going ahead. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 4.1 star rating with 1,254 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.