Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for choosing to stay with us. We sincerely apologize for the lack of attention to detail that was given to your room and for not meeting some of your expectations. We appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Heather, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Ben, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

David, thank you so much for the review! We are happy you enjoyed your stay, and it is great to know you were so comfortable at our hotel. Thanks again for being our guest, and we hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Ken, thanks for staying with us and recognizing our team! Making our guests feel welcome and at home is the goal of every team member, and they will be happy to hear their efforts were noticed. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Marian, thanks for writing to us about your experience at Extended Stay America. It is a delight to know you were happy with the comfort of your well-appointed room and that you experienced a great night’s sleep in your comfy bed. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you had an overall comfortable stay with us, we apologize for the cleanliness issue you noticed while you were here. Your feedback has been discussed with our housekeeping team to be more diligent while doing their work. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management