Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We're glad to know how much you enjoyed your stay at Extended Stay America. It’s great to know you enjoyed your well-appointed suite and had a nice time with us. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are pleased to know you were impressed with the service delivered by Kody and had a pleasant time with us. However, we are sorry you did not experience the best from some of our associates. Although, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

George, thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with our affordable rates and that the service provided by our associates was above your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest. We're sorry for the smell you experienced while you were here. We work hard to provide a clean and comfortable environment, and we regret the smell compromised your visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are very sorry for the service issue you encountered upon arrival and regret the odor issue you had in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We appreciate you letting us know and we hope you will choose us again in the future fo... read more