This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room looking north I stayed at this hotel once before and enjoyed it. This time, however, the room was very smelly as a previous guest smoked in it. The room sign shows that it is a no-smoking room, but someone had previously smoked in it anyway. The room has a very stale cigarette smoke odor that is unpleasant and clings to your senses. Due to limitations on room availability for four persons, we were left with this room choice only. The front desk gave us some pro-fabreze to spray on the furnishings and this helped a littl... read more
Business response:
Eric, thanks for returning back to our hotel. Although you had a nice stay with us, we are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Thank you once more for sharing your feedback, and we hope you’ll choose our hotel again to provide you with an improved visit. Sincerely, Hotel Management
nice for the price I got a decent price and it was better than the places I used to stay at, staff was very nice, room was clean ,overall it was nice and quiet.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and were impressed with the attentive service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Nick, thank you for your fabulous rating and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Fine The stay was comfortable enough, but the room was a little banged up. Woke up early to the parking lot being blown, to find that my car was covered in what used to be on the ground in the parking lot. Needles and leaves blown into the wheels of my car and the car was covered with rubbish. So not only did the blower disturb the peace early, I also had to take my (what was clean) car through the car wash. Lame.
Business response:
Paul, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the inconvenience you experienced while you were here. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Fire the Housekeeper The room was spacious and accommodating. Surprisingly quiet, considering its proximity to the freeway. However, when I arrived in the room, the first thing I noticed was used chewing gum stuck to the bedside lamp and headboard. I removed it for my own sake. It was fresh; still soft. It was very obvious, and anyone would have noticed it had they interacted with the lamp at all. So, that was gross. Then, when I went into the bathroom, I noticed an unfolded towel hanging on the hook on the door. I began to ... read more
Business response:
Megan, thank you for your stay at Extended Stay America and taking the time to review our hotel. We are glad to read that you liked your spacious room and our peaceful property. However, we are sorry for the maintenance and housekeeping issues you had and the inconvenience it caused. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. We would appreciate another opportunity to provide you with a better experience on a futur... read more
The check in was easy and fast,easy park too,the room was good,Thanks!!
Business response:
It's so nice to read the wonderful review about your stay at Extended Stay America. We are delighted to know you were overwhelmed not only with the comfort of our bed and our outstanding hospitality but also with the value we offer. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management
Everything good,the room was clean,easy parking,the staff in the front desk was friendly
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks again for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management
Hotel policy is a joke Hotel charge me an extra night due to a "NO SHOW" My flight schedule to arrived at midnigjt and once a get the hotel was 1am. When a I was on the checkout process hotel rep advise me that I was coded as a no show the night that I arrived. He explain to me that the check in process had to made between 3pm and 11 pm. I explain to him that theres no way I can get the hotel before 11pm due to my flight schedule. Rep told me to contact Orbitz to find out if they can talk with the hotel manager to find out a... read more
Business response:
Francisco, we are sorry for the difficulties you experienced. As we are an extended stay, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are always happy to provide housekeeping at your request for a minimal fee. Going forward we will ensure our guests are informed about the hotel policies on arrival. In regard to the charges, please feel free to reach us out so we can assist you further. Everything we do is aimed at providing you with an excellent hotel ... read more
Intimidated by staff After paying for 5 days almost $700...Requested a late checkout and was given 1/2 an hour. Followed by if you are not out of the hotel by 11:30 we will call the police. What kind of hospitality training is the personnel receiving? Incredible! Will not recommend this hotel. Will not
Business response:
Thank you for your candid feedback. We apologize for the service issues you experienced here and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.