This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needed much repair The receptionist was nice. The AC in the room was broken & fixed the 2nd day. The toilet was leaking & fixed the 2nd day. The fan in the bathroom was broken & a part had to be ordered so we were asked not to use it. We booked 3 days to be close to relatives we were visiting. The staff did their best to fix things. There were no dishes, etc in the room. You had to ask for each item at the front desk. Inconvenient!!!
Business response:
Catarina, thank you for sharing your feedback. Although we are sorry for the issues you had and the inconvenience they caused, we are happy our team was able to resolve them all while you were here. We also apologize for your disappointment with our hotel policies. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Annis, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, General Manager
Business response:
Wow - Lloyd, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay pleasant in every respect. Sincerely, General Manager
Business response:
Thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip Sincerely, General Manager
Business response:
Jeremy, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America - Seattle - Bellevue - Factoria and hope to host you again soon. Sincerely, General Manager
Good Location Clean room BUT Sink and tub drain were clogged. Had those two issues not been present rating would be better
Business response:
John, thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for the maintenance issues you encountered in your room. We have shared your concerns with our maintenance team to make sure it fixed immediately. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
The wife said the bed was hard, but it was fine for me. The air conditioner blows onto the bed, so I moved the chair closer to the air conditioner to block the air from blowing right on the bed.....
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Seattle - Bellevue - Factoria. We are pleased to read you enjoyed your stay, but we regret if any inconvenience was caused to you and your wife. We value your feedback and hope to have the honor of hosting you both again soon. Sincerely, General Manager
Not as advertised/Poor customer service Unfortunately our stay was not as ideal as we had planned based on the room as advertised. We did not have a coffee/tea maker in room, which wasn't a huge deal. However the room advertises that we would have cookware, dish ware and utensils. The room had none of these. We went down to the lobby to see if these items were available. Nobody was available at the counter and there was a not stating they would be back at a certain time. We had to return to the lobby and the man at the count... read more
Business response:
We are sorry for your disappointment with the lack of amenities and for letting you down on your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. Rest assured we are following up on your concerns to ensure we are well poised to serve better moving forward. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 4.1 star rating with 1,253 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.