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Extended Stay America - Seattle - Bothell - Canyon Park
- Hotels
- Bothell, WA
About this business
Location details
22122 17th Ave. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like- generally clean rooms, kitchen wares available at the desk, nice decor, friendly staff, good pillows, nice pool with floaters for the kids, decent price for the area. Dislike-beds too firm, the hideabed mattress is thin and all the springs can be felt, pocket door for bathroom kept coming off the track, breakfast was a joke (oatmeal packets, granola bars and packaged gross muffins, that’s it). We had two rooms, the one that was pet friendly reeked of animal urine. The Extended stay call center we booked through assured... read more
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our entire team so that they can take the necessary steps. On a positive note, we are happy our courteous associates, our amenities and our pool. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Nice place to stay for the night, affordable, and clean.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a good value. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Seemed like a nice facility. Customer service was very poor. Even though we had made our reservation approx 4 months before arriving, they were sold out of the room we reserved. There were 4 of us, only room close to our request was a room with 1 Q bed. Offered us a smoking room with 1 K. Key cards did not work. The 4 of us ended uo sharing the 1 Q bed room with sofa bed, which was very uncomfortable. Got to offered continental breakfast near end of scheduled time and nearly nothing left. Overall not a great experience.
Business response:
Cheryl, please accept our sincere apology that our staff was unable to get you the room of your choice and the service issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I like the proximity to Starbucks & other restaurants. The room was comfortable and quiet. Did not like lack of HD TV. Limited TV options. And the so called breakfast is a joke. They ran out of muffins one morning, sugar and even coffee one day. 😒
Business response:
Thank you for staying with us at Extended Stay America. We are happy you liked your comfortable room and our location close to a variety of restaurants. However, we regret we only had limited channel selections to offer this time and your disappointment with our breakfast offerings. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
What was portrayed as a full breakfast it was muffins and instant hot cereal. Not known that they did not make beds and take out garbage every day. Needing to take our own garbage out. It needs to be more explained how things work. The picture do no match the site. I will choose to never stay at a place like that. We vacation really often and have stayed in very many hotels
Business response:
Thank you for sharing your thoughts about your recent stay. We regret your disappointment with our breakfast offerings and apologize for your dissatisfaction during your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We will also be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Your comments are appreciated, and... read more
Sadly underwhelming The person at the front desk said she was about to give away our room. She also said that the breakfast was not good. The beds were uncomfortable.
Business response:
Dorothy, thank you for being our guest. We are sorry for the service issue you experienced at the time of check-in. Your feedback will be shared with the appropriate team members to improve our service going forward. We wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - Canyon Park
How is Extended Stay America - Seattle - Bothell - Canyon Park rated?
Extended Stay America - Seattle - Bothell - Canyon Park has a 3.3 star rating with 1,744 reviews.
When is Extended Stay America - Seattle - Bothell - Canyon Park open?
Extended Stay America - Seattle - Bothell - Canyon Park is open now. It will close tomorrow at 12:00 a.m.