Extended Stay America - Seattle - Bothell - West

Business response:

Dear Guyemoon, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for choosing Extended Stay America. We are pleased to know you liked your time with us. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review of our quiet location. Thank you again.Sincerely,Hotel Management 

Business response:

Dear mathew, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our ho... read more

Business response:

Dear Frank, Thank you for choosing our hotel for your visit to the city. Our associates are dedicated to going the extra mile to make you feel at home. However, we are sorry that some concerns prevented it from being perfect. Thank you for choosing us for your area visit and valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Caitlin, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Chris, Thank you for reviewing your stay. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management