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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeping doesn't clean rooms very well. Food always left on counters, bathroom is a hit or miss. But overall it's better than sleeping in my car so I can't complain
Business response:
Dear Jami, It sounds like you're making the best out of your current situation despite some challenges with the housekeeping. It's important to focus on the positives, such as having a place to stay, even if it's not perfect. If there are specific issues you'd like to address with the management or staff, consider providing feedback in a constructive manner to help improve the overall experience. In the meantime, we hope your situation improves, and you find more comfort in your living arrangements. Sincerely,Hotel Managemen... read more
The room wasn't cleaned bathroom had hair bar a soap 1/8 roll of toilet paper. Bed wasnt made it looked slept on. I left and slept somewhere else.
Business response:
Dear John, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. This is certainly not the level of service we aim to provide. We have shared your feedback with our housekeeping team to address and rectify the cleanliness issues you encountered. Your comfort is our priority, and we regret falling short of your expectations. Please be assured that corrective measures are being taken to prevent a recurrence. We appreciate your understanding and hope to... read more
We try to check in with the confirmation number, etc. etc. and we’re not able to check in! We had to pay for a separate night because your itinerary and your confirmation number did not come up in the system! Very disappointed
Business response:
We appreciate your business and apologize on behalf of the confirmation information not received in the system. We strive to make all of our guest's feel welcome and appreciated with ESA. I hope you can give us the opportunity to give you a better experience. Once again, thank you for choosing Extended Stay America.Respectfully,Assistant ManagerChris Hardwick
Said on Expedia no smoking hotel and that’s not the case rooms have been smoked in and hallways but they claim it’s smoke free hotel like I’m stupid instantly canceled my reservation and lady at front desk told me she canceled it but didn’t and still charged me for the whole stay had to deal with Expedia for my refund hopefully they actually do the refund.
Business response:
Dear David, Thank you for taking the feedback. We sincerely apologize for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. Furthermore, inquiries regarding financial matters on reservations made through a third-party booking site must be directed to them. We are grateful for your patience and hope you will... read more
The staff was pretty rude, i woke up kind of late and called down to ask for a late check out, and they gave me 30 min and then hung up on me.. That after we stayed fo 2 days..
Business response:
Dear William, Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
Don’t ever stay here! Hotel is in lockdown. You need to knock (no buzzer) to be let in to check in. I knocked and no one answered. Had to wait until someone used key card to get in. No one is ever at the front desk. Dirty carpets and it smells like it use to allow cigarettes. Looks like they house homeless people. Unkempt people coming in and out. I’m unfriendly staff. Bed is on cheap metal bed frame that move around and bang wall when getting into bed.
Business response:
Dear Shelley, We deeply regret the challenges you experienced during your stay, and we sincerely apologize for the inconvenience caused. Your concerns about the check-in process, cleanliness, and overall atmosphere are taken seriously. We are actively addressing these issues to enhance our guests' experiences. We appreciate your feedback, and it is our commitment to provide a more comfortable and pleasant stay in the future. We invite you to give us another chance so we can demonstrate our commitment to redeeming your confid... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.