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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OLD FURNITURE.NO DESK AND NOT A SINGLE USB CHARGER THE TOILET LOOK DIRTY ALSO THE PILLOWS WERE TO OLD AND KIND OF DIRTY I DEFINITELY NOT RECOMEND OR STAY AGAIN AT THIS PROPERTY.
Business response:
Dear Jose, We deeply regret the issues you encountered during your stay. It is unacceptable that the furniture, cleanliness, and amenities did not meet your expectations. We apologize for the condition of the toilet and pillows and understand how this negatively impacted your experience. Your feedback is invaluable, and we are addressing these concerns with our team to ensure improvements are made. We hope you will reconsider and give us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
Dirty floor.
Business response:
Dear Barbara, We apologize for the cleanliness issue you experienced during your stay. Providing a clean and comfortable environment is essential, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we have addressed this matter with our housekeeping team to ensure improvements are made. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,... read more
On our first night as soon as we came in there was a musty smell. I couldn’t sleep due to the smell then I saw a very dirty mattress cover with a red throw up stains. The toilet doesn’t flush & fill the tank till we have to manually do it. I was going to leave the next day but we’re too busy/sad to worry about my dad’s funeral than looking for another hotel. Would never stay there again!
Business response:
Dear Daniel, We are truly sorry to hear about your disappointing experience during such a difficult time. It is unacceptable that you encountered a musty smell, found a stained mattress cover, and had issues with the toilet. Please accept our sincere apologies for the discomfort this caused. Your feedback is invaluable, and we are actively addressing these issues with our team to ensure they do not happen again. We understand the importance of a comfortable stay, especially during sensitive circumstances. If your travels bri... read more
Room , sheets weren’t clean
Business response:
Dear Vishwas,Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered with the room and sheets during your stay. This is not indicative of the standards we strive to maintain. We have addressed your concerns with our housekeeping team to ensure such oversights are corrected immediately. Your feedback is invaluable in helping us improve our services, and we hope we get another chance to provide you with a better stay.Sincerely,Hotel Management
Me hospede por 1 mes imedio en las diferentes reservaciones que ise me cambiavan el precio,. Mi mayor enojo fue que tube que salir de emergencia , por unos dias del hotel y reserve por un dia mas en una aplicacion, cuando llege al mostrador aser el chekin me bolvieron a cobrar la reservacion del mismo dia..cuando me di cuenta no me quisieron regresar mi dinero,.que tenia que hacer la aclaracion con la compañia que reseve por linea.fue una muy mala experiencia
Business response:
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced with your reservations and the billing issue. We understand how frustrating it must have been to deal with pricing changes and an emergency situation that led to a negative experience for you. We recommend reaching out to the booking platform directly to settle any remaining billing issues. Please know that we are committed to improving our services and will address these concerns with our staff to pre... read more
Donot book this hotel This hotel is terrible, beds are horrible, they are saggy in the middle and sunken down, bathroom is very tiny and didnot provide shampoo. And the room has some kind of foul smell and the a/c doesn’t turn on. Such a horrible night for us.
Business response:
Dear Swathi, Thank you for your feedback. We deeply regret that your stay did not meet your expectations. We apologize for the uncomfortable bed, the small bathroom, and the lack of shampoo. The foul smell and malfunctioning A/C are unacceptable, and we are addressing these issues with our maintenance and housekeeping teams. Your experience is important to us, and we hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Poor management
Business response:
Dear Sayed, We sincerely apologize for the negative experience you had due to poor management. We understand how crucial effective management is for a pleasant stay, and we regret that we fell short in this regard. Please know that your feedback is being taken seriously, and we are committed to addressing these issues to improve our service. We hope you will consider giving us another opportunity to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.