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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty
Business response:
Dear Manuel, We sincerely apologize for the condition of your room. Cleanliness is a top priority, and we are sorry for falling short during your stay. We have addressed this issue with our housekeeping team to ensure it does not happen again. Your feedback is invaluable, and we are committed to improving our standards. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
The pictures on the website are deceiving. This hotel was dirty. We ended up leaving after seeing the room. Costing another Uber to different hotel.
Business response:
Dear Steven, Thank you for your feedback. We apologize for the disappointment and inconvenience you experienced. It is concerning to hear that the room did not meet your expectations and was not up to our cleanliness standards. We understand how frustrating it must have been to find an alternative accommodation at an additional cost. Your comments are being reviewed to address these issues and prevent future occurrences. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.... read more
Very poor hotel. Cigarette burns on the counters. Crappy furniture. Smelled bad. Stale muffins. Will not stay here again.
Business response:
Dear Davi, Thank you for your feedback. We deeply regret the issues you encountered during your stay, including cigarette burns, poor furniture condition, unpleasant smell, and breakfast quality. These conditions do not meet our standards, and we are addressing them with our team for immediate improvement. We apologize for the discomfort you experienced and appreciate your input, which helps us enhance our services.Sincerely,Hotel Management
Water temperature turned down to save money and TV remote didn’t work at all and smelled like some sort of cooked food and sink in bathroom stopper didn’t work also coffee bar sucked
Business response:
Dear Patrick, We are truly sorry to hear about the issues you experienced during your stay. We apologize for the inconvenience caused by the water temperature, malfunctioning TV remote, bathroom sink stopper, and coffee bar. Your comfort and satisfaction are important to us, and we are addressing these concerns with our team to ensure improvements. Please accept our sincere apologies for falling short of your expectations. We hope you will consider giving us another chance to offer you a more enjoyable stay in the future.Sin... read more
We had reservations and showed up to check in after a very stressful day of traveling. When we arrived, they told us we didn't have a room. Even with our confirmation number!! We could not find another room that late, so we had to sleep at the airport. :(
Business response:
Dear JoLynn, We deeply regret the distress and inconvenience you faced upon arrival. It is unacceptable that your reservation was not honored despite having a confirmation number. We understand how this compounded an already stressful day and sincerely apologize for its impact on your travel plans. We are reviewing our reservation processes to ensure this does not happen again. Your feedback is crucial for our improvement. We hope you will consider giving us another opportunity to provide a better experience in the future.Si... read more
Was turned away at booking due to the hotel being overbooked.
Business response:
Dear Drew, We sincerely apologize for the inconvenience you experienced due to the overbooking situation. We understand how frustrating it must have been to be turned away despite having a reservation. Please be assured that we are improving our booking procedures to prevent this from happening again. Your feedback is invaluable in helping us enhance our services. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
No room, no service, even though paid in advance Got there, and even though the room was paid for, unrefundable on the 9th of July, when we arrived on the 20th, they said no room available!! Blamed it on the computer crasg, however the guy right behind me got in! No hotels in a 40 mile radiys with vacancies less than $400! Pretty much screwed our good time for the concert we were attending
Business response:
Dear Kenneth, We sincerely apologize for the distressing situation you faced with your reservation. It is unacceptable that your room was not available despite being paid for in advance, and we understand how this affected your plans. The discrepancy you experienced does not reflect our standards, and we are investigating the issue to prevent future occurrences. We are committed to improving our services and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.