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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While I am confident that corporate will address any concerns I had during my stay, it's worth mentioning that certain aspects of the accommodation might pose challenges for some guests. It is advisable for potential visitors to consider their specific needs and preferences before making a reservation.
Business response:
Dear Jen, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
Laundry facility had very poor air circulation. Dryers did not work acceptable manner and took money without performing. I was not given any refund.
Business response:
Dear Jen, Thank you for telling us about the concerns you had with our laundry room and the availability of the machines and dryers. This is a popular and convenient amenity for our guests, especially those staying for weeks at a time. We sincerely apologize you were unable to take advantage of this option while you were here. With the continuous use of our machines, they occasionally need repairs and are unavailable to our guests. Regarding any concerns with this service, please know our front desk is always available and h... read more
Terrible Do not stay at this location. Jessica the manager is rude and disrespectful. The room smelled and the bed was uncomfortable. Ask to move to another room and was told they could put me in the maintenance room. Homeless people in the parking lot!
Business response:
Dear Shawnett, We truly regret to learn about the inconvenience you experienced at our hotel. Quality and comfort are central to what we provide to our guests; thus, we regret not meeting these expectations. We are very disappointed to hear about the issues you encountered in your suite and the service. Thank you for informing us of this incident. We understand your disappointment and take our guest comments seriously, as they will help us enhance the experience for future guests. We know that every detail matters and assure... read more
When I arrived I was told that there were no rooms available and that expedia had over booked the hotel.
Business response:
Dear Roxana, We are truly sorry to hear about the inconvenience you experienced upon arrival. Please accept our sincerest apologies for the frustration and inconvenience caused by the oversold situation. This is not reflective of the service standards we strive to uphold. Your feedback is invaluable, and we will address this matter internally to prevent such occurrences in the future. We understand the importance of a seamless check-in process and regret that we fell short of your expectations. Your comfort and satisfaction ... read more
Rooms were so dirty. The sheets, towels and bathroom was full of other people’s hair. The bathroom as dirty and again hair all over the place. The floor in the room was so sticky.
Business response:
Dear Pauline, We are sincerely sorry to hear about your recent experience during your stay with us. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We understand the importance of providing a clean and comfortable environment for our guests, and we are committed to enhancing our s... read more
I tried to call for over 3 hours to check out. Called reservation line and the customer service agent trained and failed to get a hold of the front desk! About 4 hours later I get a call with "you on the list to check out today"....I checked out 4 hours back!!!!! Please.make your front desk accessible by phone
Business response:
Dear Denis, We apologize for the difficulty you experienced in reaching our front desk for checkout. Your frustration is understandable, and we regret any inconvenience caused by the delay in response. Please know that we value your time and aim to provide efficient service to all our guests. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Management
Very bad services Room stinks a lot, upon asking front desk they said it will stinks like that because people of different communities cook food inside the room. Terrible service
Business response:
Dear Ashlynne, Thank you for sharing your feedback, and we apologize for the experience you had during your stay. We take cleanliness and guest comfort seriously, and we are actively addressing this issue with our team. We will ensure that our rooms are fresh and pleasant for all guests. Your satisfaction is important to us. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay. Sincerely,Hotel Management
It was HORRIBLE never again i will stay at the Motel 6
Business response:
Dear Tanisha, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.