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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go here.. We were very mislead by the information online. No actual breakfast included-more like a grab and go (which was also the very bare minimum), woke up to police officers in the hall and lobby dealing with strung out tenants, pubes all over the shower, one single pillow for two guests in a queen bed, had to wait 10 min anytime you wanted to speak to someone at the front desk, someone with lead feet above us that walked around doing god knows what into the late hours of the night, etc. It was a miserable night an... read more
Business response:
Dear Guest, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please accept our sincere apologies for the difficulties you encountered due to noise from unruly guests staying in our hotel. We hope you will give us another chance to give you the hospitality you deserve. ... read more
If I could give no stars I would. I have stayed here many times. I will never ever stay her again. The hotel has increasingly become worse and worse. The staff is rude, mean and allowed other guest to make racial remarks about other guests. The staff blames their behavior on the issue of homelessness. Which has nothing to do with how they treat their paying guests. Terrible service. Terrible attitude.
Business response:
Dear Lisa, We sincerely apologize for the negative experience you encountered during your recent stay. Your feedback about the staff's behavior and the unpleasant incidents involving other guests is deeply concerning and does not reflect the standard of service we strive to uphold. Please know that we take such matters seriously and investigate this issue internally to ensure appropriate actions are taken. We understand the impact of this on your stay and genuinely regret any discomfort caused. Our commitment to providing a ... read more
The bed had a nasty body order. It was gross, we will never go back. The room was extremely nasty.
Business response:
Dear Efren, We sincerely apologize for the unpleasant experience you encountered during your stay. Ensuring our rooms are clean and comfortable is a top priority, and we regret that we fell short in this instance. Your feedback about the bed and overall cleanliness is being taken very seriously, and we are addressing these concerns with our housekeeping team to prevent future occurrences. We understand your decision not to return, but we hope you will consider giving us another opportunity to provide you with a much-improved... read more
When we showed up the property had the doors locked and you had to wait for somebody to let you in which should have been our first indication that this was not some place to stay. We got our room even though the whole place smelled really bad and looked like it was in not great shape. I just wanted abed for the night so we went to our room. We wallked in and it was gross. there was something all over the carpet that looks like somebody had thrown up and it was just left there to dry and the room smelled and you can see mold... read more
Business response:
Dear Heather, Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered. The issues you described do not reflect our usual standards, and we regret any discomfort caused. Your feedback has been communicated to our management team so they can address these concerns urgently. We understand your disappointment and appreciate your understanding. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
It's DISGUSTING in caps. The dirtiest place on planet earth.
Business response:
Dear Sharan, We sincerely apologize for the experience you had during your stay. Your feedback concerning cleanliness is profoundly concerning and does not align with our standards. We take these comments seriously and are addressing them with our housekeeping team to ensure all rooms meet our cleanliness expectations. Guest comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable as we continuously strive to provide a positive experie... read more
Do not stay here. Homeless camp nearby The was the worst experience ever and I am disappointed it’s a listing on this website. There was garbage on the floors of the hallway, the rooms had not been cleaned and smelled awful. It’s right down the street from a homeless camp. I did not get a refund on my room and was charged again after being told I’d be refunded. Now I am trying to figure that mess out as well. This listing need to be removed from this third party site.
Business response:
Dear Hillary, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel management
Unsafe, disgusting room was being used by someone else even though it was assigned to us. We returned the keys to the front desk and left to look for another hotel.
Business response:
Dear Geriliz, We sincerely apologize for the distressing experience you had with us. This situation is unacceptable, and we are taking immediate steps to ensure such incidents do not happen again. Your safety and comfort are our top priorities, and we regret that we failed to meet your expectations. We hope you will give us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.