This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm went off at 9 am the first day noisy neighbors all night and homeless asking for drugs out front
Business response:
Dear Charla, Thank you for sharing your experience. We sincerely apologize for the disruptions you faced, including the early fire alarm and disturbances from other guests. We’re also concerned about your experience outside the property and are working to address this issue with our security team. Your comfort is important to us, and we regret falling short. We hope you will give us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
We got cancelled as they had overbooked the hotel. It was a good thing Expedia attended to our needs and transferred us to a better hotel.
Business response:
Dear Krisherm, We deeply regret the inconvenience caused by the overbooking situation. While unexpected overbooking can occasionally happen, this is not the standard of service we strive to provide. We sincerely apologize for the disruption to your plans. We are pleased that Expedia attended to your needs and transferred you to another hotel. We are reviewing our booking procedures to prevent such issues in the future. Thank you for your understanding, and we hope to have the pleasure of hosting you in the future.Sincerely,H... read more
I wish I would have made this a refundable trip- this hotel is not in the best area and a lot of those staying in the hotel are definitely more of an extended living there type of stay. It felt unsafe, the beds were horrible, the place smelled like weed.
Business response:
Dear Kelly, Thank you for your feedback. We deeply regret that your stay did not meet your expectations. Safety and comfort are top priorities, and we apologize for any discomfort you feel. Your concerns about the environment, bed quality, and odors have been noted and will be addressed with our team. We hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
smelling smoke in the room
Business response:
Dear Mohamed, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the smoke odor in your room. This is not the experience we aim to provide, and we are addressing this issue with our team to ensure it is resolved promptly. Your comfort is important to us, and we hope you might give us another chance to serve you better. Thank you for bringing this to our attention.Sincerely,Hotel Management
We got to the hotel and we told there were no rooms available, even though we had a reservation. Honestly, with the condition of the Lobby, the fact that management would not come out and left the poor desk worker to deal with MANY people who booked and pd for rooms that were not available, I’m almost glad we didn’t stay here. I will never try to book a room with you again. You left us with nowhere to stay and we sat in baggage claim at the airport all night. I don’t care that you refunded people, if we had a reservation, th... read more
Business response:
Dear Lisa, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced. It is unacceptable that your reservation was not honored, and we understand the impact this had on your plans. This situation is not reflective of our standards, and we are reviewing our processes to prevent such occurrences in the future. Your feedback is valuable to us, and we hope you might reconsider staying with us in the future for a better experience. Thank you for your understanding.Sincerely,... read more
Very dated. Mold in the bathroom. Very limited kitchenette with chipped counters and doors. Beds were smaller than expected.
Business response:
Dear Lisa-Marie, Thank you for sharing your feedback. We apologize for the issues you encountered, including the dated condition, bathroom mold, and limitations with the kitchenette. We understand how these aspects affected your stay and are committed to addressing them promptly. Your comments are invaluable as we work to improve our facilities. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.