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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is terrible. Shouldn’t be in business. The room was disgusting. The office chair was covered with white stains. Look like bodily fluids. The headboard was broken. They didn’t sweep the room and it had an unbearable smell in it. They refused to give me my money back and I’m disappointed with the way Expedia handled the situation.
Business response:
Dear Valentina, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
I think my biggest complaint was that I had to shower in less than three minutes as the drain wouldn’t work right and the tub would fill up. It would take forever to drain
Business response:
Miguel, thank you for your honest evaluation. We are sorry for the maintenance issue in your suite's bathroom, and for the inconvenience this caused you. We understand how frustrating it can be and will appropriately discuss your feedback with our maintenance team to ensure a better guest experience. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management
The hotel room was dirty, hallway smelled of urine and there was a person sleeping in the hallway. At check in our adult kids came to visit. We were strongly warned that quite hours began at 10. However at 11:30 the tv was loud in the room next door, we called the front desk and nothing changed. The second night the same thing. When we checked out, we shared about the condition of the room and were told, well we were afraid of that but theres nothing we can do.
Business response:
Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We are also sorry for the noise issue you experienced due to unruly guests on the property. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hop... read more
They room that I rented was supposed to be a non-smoking room, but had been smoked in, burn marks in the bathroom on the counter & they tried to air it out by leaving the windows open. I couldn’t even close the window, as it was stuck
Business response:
Christopher, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the concerns you encountered in your guest room. We have a strict non-smoking policy, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it. Feedback like yours gives us valued insight to improve our guest experience. We are grateful for your patience and hope you will give us a chance to provide you with the flawless stay you deserve on a fu... read more
There was ac not working in the room
Business response:
Vineeth, thank you for your honest evaluation. We are sorry the HVAC unit was not working perfectly and for the inconvenience this caused you. We have discussed your feedback with our maintenance team appropriately. We are grateful for your thoughts on these matters and your patience. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
Unsafe & unclean experience.
Business response:
Hayley, thank you for sharing your thoughts on your recent stay. The safety and security of our guests are of utmost importance to us. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We take the cleanliness of our property and suites very seriously; therefore, we also apologize for the cleanliness issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our ... read more
The room was beat up: big area of paint scratched off the wall, missing outlet cover, missing light bulbs, furniture was scuffed and beat up, curtains hanging down, very low water pressure. Have stayed at other nice Extended Stay hotels but I will not return to THIS Extended Stay in Kent.
Business response:
Jerilyn, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the low water pressure. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
The bed was disgusting, there was stains and hair everywhere , the front lady at the desk was so rude
Business response:
Jaime, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you outlined. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you outlined, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will give us a second chance to deliver the type of experience you should always... read more
The room was by laundry. It was so noises for trouble in sleeping
Business response:
Joonyong, thank you for posting a review of your stay. We apologize for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.