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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like that once we got there to check in which was around 4 pm. Our room they gave us was not ready. We had to go back to front desk and wait to see if there was another room available for us. The hotel in general was not clean. The elevators were dirty. There was garbage shoved in a corner in one of the hallways. The hotel entirely smelled really bad. Did not get no housekeeping. The hotel smelled liked weed. One of the days we got locked out of our room our room key was not working. I was very disappointed.
Business response:
Everardo, thank you for being a guest at our hotel and sharing your feedback. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issue you encountered during your stay and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand your frustration and truly regret disappointing you. We are also sorry for the issue you had with our room key and will... read more
There was not one thing to like about this property. The lady at check in was dismissive and rude to us, no greeting, no eye contact and she just k you’re done and turned around. The hotel is in terrible conditions, sticky and dirty floors, the doors are nasty. Heck the floor in the room was disgusting I had get a towel wet and “mop” the floors. The hotel itself had a stench that was disguting. I would love my money back if I could do so. Nasty hotel more like a crackhead motel, there were people out infront of the entrance ... read more
Business response:
Edith, thank you for evaluating your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We are also sorry for the cleanliness issues you encountered while here and the inconvenience this caused. We will share this with our housekeeping team to ensure this is not repeated. We hope you will consider giving us another c... read more
予約をしてあったのに、満室だからと宿泊できなかった。それでは困るといっても、わからないの一点張り。こっちから、近くのホテルはないのか、電話してくれと伝えた。わからないで通されてもとても困る。急遽新しいホテル場所決まったから危うく野宿するところだった。
Business response:
Shiori, thank you for taking the time to post your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration this must have caused and are grateful for your patience. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Awful
Business response:
Hamidreza, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel management
Exteremely rude staff.
Business response:
Ranga, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
100 degrees in the room, AC didn't work, toilet didn't flush, loud, unsafe area....don't do it!!! Anything else is better.
Business response:
Alicia, thank you for choosing our hotel. We are sorry the air-condition was not working perfectly, and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Please be assured that we will discuss your feedback with the appropriate team to better our accommodations going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hotel conditions were bad and smelled like cigarettes. Hotel staff was nice but other than that, wouldn't stay again.
Business response:
Vlad, thank you for choosing our hotel and taking the time to share your review. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.