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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No coffee available in room and no breakfast available. Not even as a to go. Very disappointed with this hotel.
Business response:
Kayleena, thank you for your feedback. We are sorry for your disappointment concerning breakfast and coffee. Please know this is not typical of our service, and we hope you will give us another chance. Thank you for staying with us. Sincerely, Hotel Management
Property is rundown ugly stains on carpet toilet does not work what more do you want Orbitz thank you for suggesting this hold the do not look to use you in the future
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincer... read more
The staff was amazing sweet and kind and welcoming... that was the only decent thing! The property itself was old, stained furniture, rooms smelled of burned food, bedding old and itchy, not warm enough.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Staff is horrible !!! Phyllis has to be the absolute worse hotel staff I have ever met , Kihanna was very sweet gave my kids a few snacks and tried to make up for it I appreciated that ! My clothes were stolen at the laundry hote didn’t want to help at all
Business response:
Chynna, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I went to check in, and they told me that Orbitz should have not done that, because they were full. so They sent me to a different city, location
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The front desk person. I am writing a letter to the company.
Business response:
Thank you for your feedback regarding your recent stay. We are sorry that our front desk associates impacted your experience in a negative way. Our goal is total guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.