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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and dated property, with appliances that don’t work.
Business response:
Anand, thank you for posting a review of your recent stay. We are truly sorry the condition of the hotel was not up to par and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving... read more
I stay at this location often. By far my worst stay...loud clunky refrigerator in my room, dirty floors found toenail clippings behind the nightstand where i had to plug my phone charger into a completly uncovered outlet(2 were in the room). I have photos if necessary.
Business response:
Sharon, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Rude front staff, smelly reception and garbage inside the elevator, no coil for stove in kitchen, unclean drawers in the room, fan not working inside the bathroom, no coffee in the common area. Totally it was a shocking experience and I will not repeat it.
Business response:
Salman, thank you for your candid review. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures with our staff to address these problems and prevent future occurrences. We do hope to have the opportunity to regain your trust and welcom... read more
Usually don't have an issue at this location but this visit was different. Hallways were full of pet dander, wierd splatter on my curtains and bed skirt and the room telephone may or may not have worked...i wouldn't know considered the new staff had a bogus noise complaint that he decided to pound in my door at 2am when it was actually my neighbors the whole time but i didn't get a call just a pit your a single female alone on blast to a sketchy crowd. Please call for more info
Business response:
Sharon, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the incident you mentioned and take steps to ensure we are well-poised to serve you better. We hope you will consider giving us a second chance so we can prove this is not typical of ... read more
I liked that it had a kitchen yet there wasn’t a cup or utensil or pan or anything in there that could help you cook or eat food. I didn’t like the laminate floors and lack of carpeting. The floors were cold and dirty from shoes. My room had no heat. My breakfast was plain oatmeal in a cup from a table in the freezing lobby. I had to take it back to my cold room to sit down to eat it. Also, both the front desk attendant and the maintenance guy both walked into my room without knocking while I was there. And the entire hotel ... read more
Business response:
Susan, we appreciate the time you took to share your comments with us. Nothing is more important than the satisfaction of our guests, but we are sorry for the disappointment you had with us. We are concerned to read your comment about the smoke odor you experienced. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. It is disheartening to read your feedback about your suite, the grab-and-go breakfast, an... read more
The hotel REAKED like weed. The front desk guy was so high he couldn’t figure out how to check me in. Asked for my last name, then my confirmation number 3 times. It was terrible. I also got a non smoking room and my pillows smelled like cigarettes. I wouldn’t recommend this hotel to anyone. Terrible experience. OH, AND the cherry on top, my door didn’t lock.
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.