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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here Room was dirty. Floor had dust bunnies all over. Bed moved and was cheap. Drapes had stains on them. Furniture was particle board and the laminate was peeling. Room smelled of stale smoke. Walls were filthy and needed to be cleaned
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your suite. We assure you that your comments will be discussed our housekeeping team to ensure we deliver spotless and well-kept accommodations. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Toilet ran all night. Hard for me to flush, I had to take off toilet lid and do extra stuff. When a customer has been in his room for over 30 minutes and reported to you toilet never stopped running, believe the customer when he says so and tells you that toilet was never fixed. Was gonna extend stay but was told I would have to wait until 3 for a different room. Should had accomodated me by allowing me to stay in current room and when a room became available have me check in. I wasn't going to check out and wait in lobby wi... read more
Business response:
Thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the maintenance issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. Also, we regret the inconvenience you faced while making another reservation. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
The hotel is filthy
Business response:
Terone, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The check-in process couldn't have been more painful if they tried. They found the reservation but couldn't figure out how to allocate us a room. It truly took almost 20 minutes with two people and one was the manager.
Business response:
Thank you for sharing your concern. We are sorry to read about your experience. We sincerely apologize for the delay you experienced in receiving a suite at check-in. We will discuss your comments with our front office team to be more diligent. We want to regain your trust and hope you will allow us to do so in the future. Sincerely, Hotel Management
They did not clean my room the entire time I stayed there I only got fresh sheets when I forced the issue. they had signs all over the place saying that no visitors could come into the hotel and several times my caregiver was informed she could not be there when she was dropping food off for me and checking on my well-being. I had the mage tell me twice that I could not get new sheets or towels because I had an eye infection at the time. When I tried to talk to the manager she blew me off and told me it was covid policy. I w... read more
Business response:
Tristan, firstly, we regret the inconvenience you had due to the policies regarding covid prevention. We also apologize for not re-explaining the changes in the way we conduct housekeeping and the problem it caused. Moreover, we also apologize for the behavior of one of our associates. We will share this with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. Thank you for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Manageme... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jamie, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
El hotel estaba sucio por fuera y por dentro los nadires llenos de basura y en el front desk todo sucio y el cuarto no estaba bien limpio , no me gusto y no pienso volver a regresar 😕 debería de implementar más personal de limpieza especialmente con lo del virus , y mejorar el personal con la atención al cliente ..
Business response:
Claudia, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay and for the inconvenience you encountered. The safety of our guests is always our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you once again for... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.