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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Dissapointed. Its the worst hotel I hace ever stayed in. The room was ok but from outside to inside the floors was nasty. Spit on the floor in the elevator, which I told the front desk about. While sitting in the room.I heard a noise which.was followed by water coming into the kitchen sink.
Business response:
Clint, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Not what I expected based on the internet pictures Hotel was dated, furniture in the room appeared to be very old and showed signs of significant wear. Many of the guests appeared to be transient; there was always people standing outside smoking at the front and rear entrances. In addition, dogs were being walked on the premises and the feces was not being picked up by the owners, which resulted in crap being on our shoes.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Thank you for bringing the issue to our attention. We hope you will consider giving us a chance in the future so we can provide you with the e... read more
No working microwave, stained dirty top cover, no hair dryer, complimentary breakfast snack was a single granola bar, no conditioner, no hair dryer, had to change our sheets out and it wasn’t the right size, and we could go on. The saddest part was there was one single staff member trying to service an entire hotel. Not a good call. Not their fault.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for your disappointment with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a f... read more
I didn't like nothing the rooms were really dirty I was moved from one Room to another for the same problem didn't have them cleaned I was very disappointed
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Absolutely disgusting. Cockroaches ants and other little bugs crawling literally everywhere. Floors were so dirty and disgusting. Sheets were gross as well. There was cigarette smell through the entire hotel. Especially the elevator. And every single floor we walked on was horrible. Would’ve only been able to get 1/4 of the amount we paid back. For 4 nights we would’ve only gotten $150 beck. Just horrible experience. Will never come back here again.
Let me start by saying the staff was very polite. I think the issue was they were understaffed. The girl helping me check in didn’t know how to use the system. I requested daily room cleaning took 3 days to get clean towels I also requested kitchen utensils also took 3 days to get. Received a non smoking room but the smoking section was right outside our window so room smelled like smoke. Also received a handicap room so had a shower head you had to hold and a chair thing in the bathtub that wasn’t removable so had limited s... read more
Yuck The hotel was run down and dirty, the service was poor, there was no co do too we in room and front desk said they don’t provide (even though they advertise that if you forgot something they have you covered). We would NOT recommend this hotel at all. So many out there for the same price, stay clear of this one
Business response:
Terri, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.