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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare Bones Comfort First time staying in an Extended Stay America property so didn't know there was no daily maid service and minimal amenities like scratchy toilet paper and 2 bars of soap. Kitchen barely stocked with dishes, pans, utensils and the tiny packet of dishsoap was inadequate. Guests have to request more towels and soap at the front desk, Cooking eggs set of the smoke detector in spite of running the stove fan. Nasty smells from cooking in other rooms. The bare halls felt a bit creepy in thier emptiness, especial... read more
Utilitarian Uncomfortable beds. My only complaint.
Pretty depressing place Paid for a king, got a queen. First room hadn't been cleaned, got a new room. Woke up to a fire alarm on the last day, probably due to someone burning breakfast in their room. Overall the place was dimly lit, smelled like smoke, apparently has theft problems, and in general felt slightly sketchy.
Business response:
We appreciate you bringing your experience to our attention. We sincerely apologize for the inconveniences that you experienced during check-in. We will be working with our front desk staff and our housekeeping team to ensure that everything in our hotel is up to our standards and running smoothly. Thank you for taking the time to provide us with feedback from your stay. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not kid friendly! The hallways smelled of smoke - even on the non smoking floor. There is no lobby to walk around in with your small, restless children. The beds were small and very uncomfortable. The staff was extremely nice and helpful. Will not stay here again though.
Business response:
Carol – Thank you for providing us with details about your stay. We appreciate your kind comments regarding our staff; however, I apologize that you experienced the smell of smoke in the hallways. I will be meeting with our housekeeping staff to ensure this problem does not continue. As well, I am sorry that you found your beds to be small and uncomfortable. Your feedback will be helpful as we continue to improve our guest experience. We do hope you will choose to stay with us again so we can provide you with a better experi... read more
Incompetent The fire alarm went off at midnight and awoke us out of a dead sleep. The only staff available was a laundry worker at the front desk. All he could say is "a crazy woman pulled the fire alarm" and gave us no further instruction. We all wandered out to the parking lot and waited for the fire engines to come and see that all was ok. Certainly they couldn't have prevented a crazy woman from pulling the alarm, but the least they could do is have a competent front desk worker on staff to help during this emergency. Wh... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that the fire alarm went off in the middle of the night and your sleep was interrupted. Also, that our night laundry attendant didn't provide you with further instruction on what steps to take . I am going to give our employees further training on what to do when an emergency arises to ensure that they can provide our guests with more information and act more efficiently in an emergency in the future. ... read more
Dirty Staff was unfriendly! Lies about the rooms, i'd rather stay in My house and drive back 1 hour to mukilteo than stay here again! rooms smell like pets, not clean, hall way smells like cigarettes. They say their room is clean but dont be fooled!!!
room was not ready.. Check in was at 3:30 and we arrived at 5:30. And one of our 2 rooms not ready and not ready until 7:30. The front desk also did not return my drivers license and credit card and had to chase me down the hall. The breakfast was until 9:30 am but when we got there at 9:20am they were already putting away the prepackaged muffins. We will not be return!
Extended Stay America - Worst place we stayed in. Extended Stay America Seattle - Mukilteo is the worst place we stayed in.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.