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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean. Not as shown in pictures. Would not recommend.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
No Services Offered We stayed 5 nights at this hotel - it had a kitchenette but nothing in it. Also we only got a small tube of shampoo and a small bar of soap, no hair dryer and we had to take our towels to the front desk to get clean ones. We did not even get our trash cans emptied. Absolutely no services offered at all except a small cart in the mornings which had coffee, muffins and fiber bars. I would rather pay extra for some comforts during our vacation.
Business response:
Thank you for taking the time to write a review of your recent stay. I am sorry our amenities were not explained more clearly to you upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request for no additional fee. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Regarding hair dryers and additional toiletries, these items are available at the front desk. In response to your feedb... read more
Leaky faucet, kinda loud. Loud and not that great. The sink dripped the entire time. There were no kitchen things in the kitchen. The "free breakfast" was a snack at best and overall it was little better than a motel 6.
Business response:
Thank you for the feedback about your stay at our hotel. I am disappointed to hear that you experienced maintenance issues and that our amenities were not to your satisfaction. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available at the front desk upon request. In response to your feedback, I will have our maintenance engineer inspect your room as well as making sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, ... read more
Smelly room Room smelled of pet urine. The smell was so bad that we had to leave and spend the night at a different hotel (Expedia was very helpful at booking a different hotel for us). Hotel should not be renting out rooms that smell so bad. Pet friendly rooms shouldn't have carpeting (which absorbs urine, etc.) and should not be rented out to people who are there without pets.
If you are paying more $100, get a 3 star hotel, it will worth the money.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future... read more
Don't Forget to Ask for Glasses When You Check In Stayed one night while visiting with friends in Mukilteo. The room is plain and dated. The bed was hard and uncomfortable. There are no drinking cups / glasses in the room. When I went to the front desk, I was told that this was to make sure that the glasses were 'sanitized'. Really??? As if the protective paper or plastic wrappers weren't in wide use by every other hotel chain? If you need to swallow some pills or maybe brush your teeth, don't forget to get your glasses when... read more
Business response:
Robert - Thank you for taking the time to write of review of your stay with us. I am sorry to hear that you were not informed of our "Customize Your Own Kitchen" upon check-in. As well, I am sorry to hear that you found your bed to be uncomfortable. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
You Get What You Pay For!! We were very disappointed with this hotel. We've stayed at other extended stay hotels before and this is the worst. It didn't even have a hairdryer. We had to go downstairs and ask for one. It looked as if everything in the room was removed for a reason. Maybe there were issues with theft but who knows. There were no utensils and no plates etc for us to use. When we asked for some utensils down at the front desk, all they had in house were 2 spoons of 2 different sizes. The pillows were flat, towel... read more
Perry Cold evening. Had left the windows open Took us a couple of hours to find out why the heater wasn't warming up the room.
Wouldn't stay again The actual room looked nice but there could have been more thorough cleaning and the hallway was ripped up (maybe undergoing renovation, although I didn't see anyone working on it). The worst part about the hotel was how noisy it was. I could hear every person in the hall no matter how quiet they were, every flush of a toilet from a different room, every door opening and closing down the hallway. It made it so you couldn't sleep at all. Police came early in the morning looking for someone staying in the h... read more
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your towels were not soft and that the hotel was noisy throughout the night. We continually work to improve our hotel, so I appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.