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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they sold my room there was no stay
Business response:
Thank you for giving us the details about your experience. Please accept my apologies you were not given the room you requested and that our staff couldn't accommodate you. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disorganized hotel with no manager. We are a family of 3. Our reservation was for one room with two beds. When we checked in, there were no rooms available with two beds. So they gave us two separate rooms with one bed in each room. We were not happy, as our family would be staying in two separate rooms. We asked to speak to the manager but they did not have a manager. We asked to take a look at the rooms to see where they were located. They were located across from one another. When we went into one of the rooms, it had not... read more
Business response:
Thank you for your recent review. I would like to start by apologizing for your bad experience that you had at our hotel from the moment you started checking in. We should of have called your prior to your arrival to let you know of the overbooking situation and inspected the rooms to make sure they were clean. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
New Low Standard Policies are third world at best Rooms are cleaned once every seven days. Guests, if you can call them that, are expected to carry Their soiled towels down to the front desk if they want clean ones. How many germs are spread throughout the facility daily, in the elevator, hallways, lobby, etc? Never again.
Business response:
Thank you for your recent review of your stay. We are disappointed to read that our housekeeping policies did not meet your expectations. We do offer additional housekeeping services at a minimal charge if you would like to receive housekeeping daily. The staff and I appreciate your comments, as it will only help us to improve. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Not near beach at all Showed up with non cancellable rate after a long day's drive from Montana. Booked a 3 day stay. Even called to let them know we would arrive late & they told us no problem. When we arrived, the manager was very rude and told us they were overbooked and they couldn't accommodate us. Here we were, strangers in a foreign place. She didn't even offer us alternatives or even remotely begin to help us find a place to stay at 11:00 at night. I resorted to using my own phone & ended up getting a beautiful place... read more
Smoking, still? I made reservations for a non-smoking room and was told on check-in that this room was no longer available. The fact that I got a smoking room was only a further surprise given I cannot remember another US hotel that any smoking was allowed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Wasn't able to sleep due to all the sounds in the room and outside of the room. Pay extra to stay somewhere else!
Ok, if you need a place until an apt. opens. The first night the fire alarm went off at 12:30. After sitting outside for 30-45 minutes, the fire department finally cleared it for us to return to our room. We never found out what caused the problem, however, Karri G., the interim manager, did give us a refund for that night. The bed was extremely hard. I ended up sleeping in the recliner the second night. The blanket barely covered the king size bed. (I think it was a queen size blanket.) We paid extra for breakfast each mor... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Mukilteo Motel Stay spoiled fruit in the grab and go breakfast, not many choices. Lobby needed vacuuming, no ice machine, no coffee in room. Room was clean with a kitchenette that I was unaware of when I booked so was unprepared. Staff was polite, professional and helpful. Would have to rethink it before I stayed there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our cleaning procedures. I will also make sure our grab-and-go breakfast is up to standard. Thanks to your feedback, we can... read more
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.