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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in time took too long. Problems with the reservation
Business response:
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your marks. Sincerely, General Manager
Wont stay here again Room layout was good but thats about it. I stayed 2 different times in a week. The first stay i found an empty poweraid bottle under my bed i didnt drink but i decided to brush it off. The second time i checked in i found a hair left on the toilet seat. The garbage was spilling out of the garbage area into the hall and the floor smelt like dirty diapers. One of the staff was very rude to me and my kids for no reason. I called the company and manager failed to contact me about the issues. There are three ... read more
Business response:
Dinae, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
A Nightmare Experience 1. If you want dishes in your room, be prepared to hall them up to your room in a plastic bin. 2. WiFi did not work. When we phoned to desk at 11 p.m. we got an answering service. The desk person the next day told me that the night desk person is usually doing laundry and not at the desk. 3. I booked the room as a pet-free (due to allergies) room. There were none at this hotel. 4. Doors slamming all night 5. The finale was the elevator out of service in the morning and no one to help us haul our stuff ... read more
Business response:
Angelica, thank you for your candid comments. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver.We appreciate you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. Sincerely, General Manager
This was the dirtiest room i have ever seen.. I had to sleep with my clothes on on top of the covers 1st night and had to find a different place to stay 2nd and 3rd night ! This was the a unacceptable place to stay , blood on the sheets , hair on the walls of the shower
We arrived late at night otherwise we would have changed hotels upon getting to our room. The check in was quick and easy with friendly service. We were told the elevator was broken and we were on the 3rd floor. There was no offer or compensation for the inconvenience. She did mention that it should be fixed by Tuesday, however we were only staying one night so that did not matter. We walked up the stairs to our non smoking room thru stairwells and hallways that reeked of cigarette smoke. We were placed right next to the sta... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We were disappointed to hear your stay was not a positive one due to our elevator being temporarily out of service and the cleanliness issues you’ve described. To prevent this from happening again, our team is double checking all of our rooms to ensure every room is held to our cleanliness standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that despite the experience you... read more
Requested a Smoking Room and upon arrival elevator wasn't working. So settled for bottom floor because of all our luggage's. Enjoyed the convenience of Fresh coffee 24 hour's. But service was a bit terrible, they don't clean your room if you need towels you have to get them yourself. Also, availability of utensils and cooking ware but you have to go them yourself.
Broken Elevators! The Elevator was broken the whole time I stayed that this hotel. Plus I was kicked out of my room early in the morning on the day of my check out cause they needed to do work on the elevator that was going to impact my room. I wasn't offered anything for this but the ability to pack up all my stuff and go to another room or check out early. I won't be staying here again!!
Business response:
Thank you for your recent review. While I am happy to hear that you enjoyed our location I am disappointed the rest of your stay was not up to your expectations. We are currently having our elevator upgraded and remodeled and it should only be down for just a few more days. I would like to speak to you further though about the incident of the staff asking you to leave your room before check out. I would greatly appreciate that. I hope you will give us another chance in the future to show you what a great hotel we can be.
Recommended by Expedia for the area we wanted Hotel old and not really clean. Pillows very thin and uncomfortable, furnishings, bedding and towels old and worn out. Breakfast was neither hot nor plentiful, only one kind of small muffins, no fruit or yogurt. Packaged porridge was the only hot food. Would not stay here again. Very over priced for what we got.
Business response:
Thank you for your review. While I am happy to hear you enjoyed our location, I am disappointed to hear that our rooms, pricing and grab-and-go breakfast were dissatisfying to you. We take comments like yours to be able to improve our guests experience. I hope that you will give us another chance in the near future to show the positive strides we have made.
Poor quality Poor quality hotel with very poor service. Abysmal breakfast and paper cups for coffee. Staff only available to check-in/out. Expensive for the lousy service and condition.
Business response:
Thank you for your recent review. I am concerned about the service issues from the front desk staff you mentioned. Our staff should be available throughout your stay to help you with your needs. I would like to apologize your needs were not met. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.