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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not near beach at all Showed up with non cancellable rate after a long day's drive from Montana. Booked a 3 day stay. Even called to let them know we would arrive late & they told us no problem. When we arrived, the manager was very rude and told us they were overbooked and they couldn't accommodate us. Here we were, strangers in a foreign place. She didn't even offer us alternatives or even remotely begin to help us find a place to stay at 11:00 at night. I resorted to using my own phone & ended up getting a beautiful place... read more
Smoking, still? I made reservations for a non-smoking room and was told on check-in that this room was no longer available. The fact that I got a smoking room was only a further surprise given I cannot remember another US hotel that any smoking was allowed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Wasn't able to sleep due to all the sounds in the room and outside of the room. Pay extra to stay somewhere else!
Ok, if you need a place until an apt. opens. The first night the fire alarm went off at 12:30. After sitting outside for 30-45 minutes, the fire department finally cleared it for us to return to our room. We never found out what caused the problem, however, Karri G., the interim manager, did give us a refund for that night. The bed was extremely hard. I ended up sleeping in the recliner the second night. The blanket barely covered the king size bed. (I think it was a queen size blanket.) We paid extra for breakfast each mor... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Mukilteo Motel Stay spoiled fruit in the grab and go breakfast, not many choices. Lobby needed vacuuming, no ice machine, no coffee in room. Room was clean with a kitchenette that I was unaware of when I booked so was unprepared. Staff was polite, professional and helpful. Would have to rethink it before I stayed there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our cleaning procedures. I will also make sure our grab-and-go breakfast is up to standard. Thanks to your feedback, we can... read more
Good Economy, but falls a little short Convenient location, good parking, friendly and helpful staff. Coffee and oatmeal in the lobby. Small Kitchenette which is nice. However...the power went out in my room the first day because I plugged in my Macbook. I was advised to stay away from that plug. Tepid/cold showers every morning between 7 and 8. Ziploc bag and sunflower seeds all over the top of my fridge upon entry. Got locked out of my room due to a payment mix up. Quickly resolved by a super helpful person though. Several... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Good location The room smells a cigarette or smoke. Up stars room was up all night and I can barely sleep. Beside that was a ok experience
Business response:
Thank you for your review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the smoke odors and noise issues you experienced. In response to your feedback, I will be working with our housekeeping staff on ways to better eliminate smoke odors. Additionally, I will be making sure we are enforcing our quiet hours to ensure each guest has a comfortable stay. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a ... read more
My smoky non-smoking room My room was a non smoking room but smelled smoky due to people on above floor! Asked to be switched and nothing available. No amentities either. No pool, very small lobby. Other than that it was easily accessible to many of my destinations.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.