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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad check in experience - room appeared clean but discovered at bedtime that the bed was "used" if you know what I mean and I think you do. Smoking zone is a constant gauntlet at the front entrance. Property grounds unkept.
Business response:
Your review recently caught my attention. Please accept my apologies for the bad check in experience and the issues with smoking you encountered. This is unacceptable. There will be a meeting with our staff to make sure these issues are being addressed. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
For the price not worth it... Stay somewhere else...breakfast was a joke...beds uncomfortable...filet dirty...
Business response:
Thank you for your recent review. I am disappointed to hear you did not have a great stay with us. Your feedback is important to us so we can make positive changes in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst hotel I've ever stayed in! I was shocked at just how bad this hotel was especially because of the high price. Motel six would have been a much better choice. There was no coffee pot in the room, no glasses, silverware or dishes of any kind even though there was a full kitchen. The bath had no plug in the tub and I asked for one twice and they never brought one. The sinks drain plug stuck down and wouldn't unplug. Bed was awful, room was depressing. Do not recommend at all!
Business response:
Thank you for your recent review. I am sorry to hear about your unpleasant experience. We do have dishes available for the rooms upon guest request, and I'm sorry to hear that wasn't communicated to you upon check in. I am also disappointed to hear that you requested a drain for the tub several times and did not receive one. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I was extremely tired when I checked in. The front desk and check in experience was great. No issues there. I crashed immediately. Had I of look around, I would not have stayed. I had put some things in the refrigerator and did notice it was not very clean. The next morning when I noticed the shower and sink areas had not been cleaned at all. I went to use the microwave and it had crumbs in it. I stay in hotels 100+ nights a year for work so I have seen it all. This place would be great if not for the dirty room. Needless to... read more
This is a 2 star hotel at best. Will never stay here again.
Business response:
Your review for our hotel was recently brought to my attention. I'm disappointed to read you did not have a great experience at our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Bedbugs! We stayed in about 10 motels while driving up the Pacific coast from San Jose to Seattle. The amenities -- the breakfast, the hotel in general -- were terrible. And then my daughter woke up with bites! I pulled back the sheet and there were 2 dead bedbugs. (At least she learned, the hard way, that dear old Dad is not crazy for insisting that she check the beds for bugs before crawling under the covers.)
they sold my room there was no stay
Business response:
Thank you for giving us the details about your experience. Please accept my apologies you were not given the room you requested and that our staff couldn't accommodate you. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disorganized hotel with no manager. We are a family of 3. Our reservation was for one room with two beds. When we checked in, there were no rooms available with two beds. So they gave us two separate rooms with one bed in each room. We were not happy, as our family would be staying in two separate rooms. We asked to speak to the manager but they did not have a manager. We asked to take a look at the rooms to see where they were located. They were located across from one another. When we went into one of the rooms, it had not... read more
Business response:
Thank you for your recent review. I would like to start by apologizing for your bad experience that you had at our hotel from the moment you started checking in. We should of have called your prior to your arrival to let you know of the overbooking situation and inspected the rooms to make sure they were clean. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
New Low Standard Policies are third world at best Rooms are cleaned once every seven days. Guests, if you can call them that, are expected to carry Their soiled towels down to the front desk if they want clean ones. How many germs are spread throughout the facility daily, in the elevator, hallways, lobby, etc? Never again.
Business response:
Thank you for your recent review of your stay. We are disappointed to read that our housekeeping policies did not meet your expectations. We do offer additional housekeeping services at a minimal charge if you would like to receive housekeeping daily. The staff and I appreciate your comments, as it will only help us to improve. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.