This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Economy, but falls a little short Convenient location, good parking, friendly and helpful staff. Coffee and oatmeal in the lobby. Small Kitchenette which is nice. However...the power went out in my room the first day because I plugged in my Macbook. I was advised to stay away from that plug. Tepid/cold showers every morning between 7 and 8. Ziploc bag and sunflower seeds all over the top of my fridge upon entry. Got locked out of my room due to a payment mix up. Quickly resolved by a super helpful person though. Several... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Good location The room smells a cigarette or smoke. Up stars room was up all night and I can barely sleep. Beside that was a ok experience
Business response:
Thank you for your review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the smoke odors and noise issues you experienced. In response to your feedback, I will be working with our housekeeping staff on ways to better eliminate smoke odors. Additionally, I will be making sure we are enforcing our quiet hours to ensure each guest has a comfortable stay. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a ... read more
My smoky non-smoking room My room was a non smoking room but smelled smoky due to people on above floor! Asked to be switched and nothing available. No amentities either. No pool, very small lobby. Other than that it was easily accessible to many of my destinations.
Not very clean. Not as shown in pictures. Would not recommend.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
No Services Offered We stayed 5 nights at this hotel - it had a kitchenette but nothing in it. Also we only got a small tube of shampoo and a small bar of soap, no hair dryer and we had to take our towels to the front desk to get clean ones. We did not even get our trash cans emptied. Absolutely no services offered at all except a small cart in the mornings which had coffee, muffins and fiber bars. I would rather pay extra for some comforts during our vacation.
Business response:
Thank you for taking the time to write a review of your recent stay. I am sorry our amenities were not explained more clearly to you upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request for no additional fee. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Regarding hair dryers and additional toiletries, these items are available at the front desk. In response to your feedb... read more
Leaky faucet, kinda loud. Loud and not that great. The sink dripped the entire time. There were no kitchen things in the kitchen. The "free breakfast" was a snack at best and overall it was little better than a motel 6.
Business response:
Thank you for the feedback about your stay at our hotel. I am disappointed to hear that you experienced maintenance issues and that our amenities were not to your satisfaction. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available at the front desk upon request. In response to your feedback, I will have our maintenance engineer inspect your room as well as making sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, ... read more
Smelly room Room smelled of pet urine. The smell was so bad that we had to leave and spend the night at a different hotel (Expedia was very helpful at booking a different hotel for us). Hotel should not be renting out rooms that smell so bad. Pet friendly rooms shouldn't have carpeting (which absorbs urine, etc.) and should not be rented out to people who are there without pets.
If you are paying more $100, get a 3 star hotel, it will worth the money.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future... read more
Don't Forget to Ask for Glasses When You Check In Stayed one night while visiting with friends in Mukilteo. The room is plain and dated. The bed was hard and uncomfortable. There are no drinking cups / glasses in the room. When I went to the front desk, I was told that this was to make sure that the glasses were 'sanitized'. Really??? As if the protective paper or plastic wrappers weren't in wide use by every other hotel chain? If you need to swallow some pills or maybe brush your teeth, don't forget to get your glasses when... read more
Business response:
Robert - Thank you for taking the time to write of review of your stay with us. I am sorry to hear that you were not informed of our "Customize Your Own Kitchen" upon check-in. As well, I am sorry to hear that you found your bed to be uncomfortable. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.