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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is dated, the rooms have no amenities. No coffee, no dishes (you have to request them after you’ve arrived.) the staff was on a video call with a friend when I arrived, and didn’t hang up. The TVs are very small.
Business response:
Dear Martin, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another opportunity so we can leave you with a much better... read more
Avoid this place like the plague This place is disgusting. Stains on floor and bed linens. What looked like mold in some of the corners. If I wasn’t stuck due to weather, I wouldn’t have stayed
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We regret your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we apologize that this did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance so we can provide you with the flawless visit you deserve. Sincerely,Hotel Management
Room wasn’t clean. Staff wasn’t friendly.
Business response:
Dear Jacklynn, thank you for posting a review of your stay. We take pride in offering exceptional service to our guests; therefore, we are very disappointed to learn that our associates affected your otherwise great stay. Also, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We value your feedback and will use it to ensure we are more consistent in our service levels. Sincerely,Hotel Management
Flooring dirty and sticky
Business response:
Vladislav, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I reserved a room weeks in advance. I arrived via Uber on the night of my reservation from the airport and was informed that they do not have a room for me. They did arrange for a room at their sister property. However, they did not offer a ride or to pay for an Uber to the sister property. Additionally, the sister property was an additional 10-15 minutes further away from the area I needed to be in. This cost me in additional Uber costs that night and the next morning. Additionally, staff was not knowledgeable of the amenit... read more
Business response:
Sean, thank you for the feedback. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.