Extended Stay America - Seattle - Southcenter

Business response:

Dear Cyruss, Thank you for sharing your feedback! We’re so pleased to hear that Chris provided excellent service and was helpful during your stay. Our team is committed to ensuring that each guest has a positive experience, and we’ll be sure to pass along your kind words to Chris. We appreciate your recognition and look forward to welcoming you back to Extended Stay America for another great stay in the future!Sincerely,Hotel Management 

Business response:

Dear Lynne, Thank you for your feedback. We’re glad to hear you found our pricing to be a good value. However, we apologize if the lighting in your room did not meet your expectations. We understand how important a well-lit space is for comfort and will review our lighting setup to ensure a better guest experience. Your comments are invaluable in helping us improve, and we hope to welcome you back to Extended Stay America for a brighter and even more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Donald, Thank you for your feedback. We’re sorry to hear about the cleanliness issues with the floor and tub, as well as the condition of the mattress. This is not up to our usual standards, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We’re pleased you found our staff friendly and the location convenient. Your input helps us enhance our services, and we look forward to welcoming you back for a better experience.Sincerely,Hotel Management 

Business response:

Dear Adan, Thank you for your feedback. We’re sorry to hear about the issues with the pull-out sofa bed and the mattress, and we appreciate you bringing them to our attention. We’re glad our team was responsive to your requests and that you felt safe during your stay. Your comments will help us improve our service and ensure a more comfortable experience for our guests. We appreciate your understanding, and we hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Gordon, Thank you for your valuable feedback. We apologize for the noise issues you experienced during your stay. We understand how important a peaceful environment is for our guests, and we will be reviewing your concerns to ensure a more comfortable experience in the future. We are also grateful for your input, as it helps us identify areas for improvement. We hope you’ll consider staying with us again and give us the opportunity to provide you with a better stay. Sincerely,Hotel Management