Extended Stay America - Seattle - Tukwila

Business response:

Thank you for being our guest. We are pleased to know your overall experience was good. However, we’re sorry for the issues you encountered during your stay an regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Alejandro, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Jackie, thanks for the review. We are pleased to read your stay at Extended Stay America was a comfortable one and that you also enjoyed having a fully equipped kitchenette in your well-maintained room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jaime, thank you for staying with us. We are sorry for the issues you experienced while here. We have discussed your review with the entire team to ensure a better experience moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your overnight stay. We are glad to read you had an overall nice time with us and that you liked the location which was convenient for your needs. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

It's so nice to read the wonderful review about your stay at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. We will share your compliments with the entire team. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Robert, thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team. Thanks again for your feedback. We look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you were comfortable here and that you enjoyed the convenience of our location. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management