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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
looks are deceiving online so we didnt even stay i didnt like the beds was to small and also found bugs in bed we was not happy so we left and never stayed there
Business response:
Dear Eric, Thank you for sharing your experience. We’re sorry to hear that your expectations were not met and regret the disappointment you encountered. We understand how important comfort and cleanliness are, and we sincerely apologize for any distress caused. While we strive to maintain a welcoming environment, your feedback highlights areas we need to review more closely. We appreciate your input and hope you might consider giving us another chance in the future. Sincerely, Hotel Management
Our room had dirty towels, the tub was dirty and had hair in it. Our bedding had dirt on it on one side. The carpet felt very damp. The front desk was nice and helpful with check in
Business response:
Dear Anne, Thank you for taking the time to share your experience. While we are pleased to hear you received a warm welcome, we sincerely apologize for the cleanliness concerns you encountered. This falls short of the standards we strive to maintain, and your feedback has been shared with our team for immediate attention. We hope you'll consider staying with us again so we can provide you with a more comfortable and enjoyable visit. Sincerely, Hotel Management
Room was very dirty. Feet stuck to the floor. Hair in the bed, sink and tub. Refrigerator had sticky stuff in handle and inside door.
Business response:
Dear JoAnn, Thank you for sharing your experience. We truly regret that the condition of your room did not meet expectations and apologize for the discomfort it caused. Cleanliness is a priority for us, and your comments have been addressed with our team to ensure immediate attention. We value your feedback and would appreciate the opportunity to provide you with a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
The room had a terrible smell… I didn’t complain or try to move being that I was only there to sleep.. I will just never go back.
Business response:
Dear Pamela, Thank you for taking the time to share your experience. We're truly sorry to hear that your visit did not meet expectations and regret any discomfort you encountered. While we respect your decision, we do hope you might consider giving us another chance in the future. Your feedback is important to us, and we remain committed to making meaningful improvements for all our guests. Sincerely, Hotel Management
"Disappointing Experience: Avoid This Extended Stay Our stay began with a subpar check-in process on the evening of June 9th, 2025. The front desk staff member was distracted by a phone conversation and wore an earpod, making us feel like an inconvenience every time we asked a question. To our surprise, the unit lacked basic amenities like plates and cookware. When we requested these essentials, we were told to return the next day due to unavailability. However, the most alarming issue was the deplorable condition of the roo... read more
Business response:
Dear Jeyananth, We sincerely apologize for the disappointing experience you encountered. Your concerns are taken seriously, and we deeply regret the discomfort you and your family faced during your stay. What you described falls short of the standards we strive to maintain. We are addressing your feedback with both our team and maintenance staff to help prevent similar occurrences in the future. Our front desk is available at all times to assist you, and we remain committed to making ongoing improvements. We hope you will co... read more
Absolutely filthy: Flea-like insects on bathroom towels, dirty floors, extremely worn and tattered bed linens, overall unsanitary. We had no problem getting money refunded and front desk employee was pleasant.
Business response:
Dear Kristen, We sincerely apologize for the unusual condition of your room during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and are glad our team was able to assist with your refund. Please be assured that we are addressing these issues internally to prevent them from recurring. We hope to provide you with the flawless and seamless visit you deserve the next time you are in the area! Sincerely, Hote... read more
Just not up to the standards
Business response:
Dear Leron, Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your experience did not meet expectations. Your perspective is important to us, and we are using it to guide improvements across our property. We hope you'll consider giving us another opportunity in the future to provide a more comfortable and satisfying stay. Sincerely, Hotel Management
The room was not cleaned properly at all - microwave was disgusting, ants by the window, residue was on the wall, out of 5 front desk interactions only 1 was pleasant, communication is almost nonexistent.
Business response:
Dear Guest, Thank you for sharing your experience. Your positive acknowledgment means a great deal, and we're truly sorry for the inconvenience you encountered. What you described does not reflect the standards we aim to uphold, and your comments have been shared with our team for internal review and improvement. We’re continually working to enhance both service and comfort. It would be our pleasure to welcome you back for a better and more seamless visit in the future. Sincerely, Hotel Management
Let’s do better The hotel needs a complete remodel. The cabinets are falling apart. Their walls were severely stained. There was a bad smell that was masked by some type of fragrance. We had random loose hairs in are towels.
Business response:
Dear Guest, Thank you for sharing your impressions. Guest insights are vital in helping us identify areas where we can improve the overall experience. We're committed to providing a comfortable and welcoming environment, and your comments have been shared with our leadership team for careful consideration. While we understand this stay may not have met your expectations, we do hope you'll consider visiting again in the future to experience the progress we continue to make. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.