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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are no dishes to do make anything in the kitchen
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your comments. We regret that certain aspects of your visit did not meet your expectations, and we apologize for any inconvenience caused. Your insights help us identify where we can do better to enhance the overall guest experience. We hope to welcome you back and provide a more comfortable and complete stay in the future. Sincerely, Hotel Management
The suite was not what I expected. It was very dirty and the
Business response:
Dear Keria, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, particularly regarding the condition of your suite. This is not the experience we aim to provide, and we sincerely apologize for the disappointment. Your comments are being reviewed with our team to ensure improvements. We hope to welcome you back for a better experience. Sincerely, Hotel Management
Go to a different hotel Couldn’t get in the front door to check in. They wanted me to use my room key that I didn’t have yet. Then I booked 2 rooms and prepaid for both of them, but they’d only let me check in one and another person had to check in the second. The curtains backing had holes which allowed light in that woke us up in the morning. We were told there would be silverware and dishes and there weren’t. There was black sticky stuff on the carpet and the carpet had holes. I’d stay somewhere else next time.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your visit and understand how frustrating these inconveniences must have been. While we're glad you chose to stay with us, it is clear that your experience did not meet expectations. Your concerns have been noted, and we are working diligently to improve. We hope you'll consider giving us another opportunity to provide a more seamless and comfortable stay in the future. Sincerely, Hotel Management
Fire alarms in the middle of the night. Insufficient front desk staff. It’s a busy place, but only one person at the desk has to handle breakfast, coffee, guest services and phones.
Business response:
Dear Guest, We are sorry the fire alarms disrupted your sleep. Our guest's comfort and peace of mind matter to us; therefore, we strive to provide thoughtful, attentive service to all our guests. However, we regret we fell short of this during your stay. We appreciate you bringing your concerns to our attention so we can promptly address them and improve our guest experience. We hope you will consider giving us a second chance so we can provide you with the seamless visit you deserve. Sincerely, Hotel Management
Poor customer service, I had a reservation and showed up to check in and I was told there were no more available rooms smh
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. We understand how upsetting it must have been to turn away, especially after a confirmed reservation. Your feedback has been shared with our team to ensure this situation is addressed and to prevent future occurrences. We appreciate you bringing this to our attention and are grateful for your patience. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay. Sincerely, Hotel Managemen... read more
No hot water.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. We understand how important this is for your comfort, and we will take steps to address this matter. Your comments are valuable to us, and we hope you will consider returning in the future for an improved experience. We appreciate your understanding and patience. Sincerely, Hotel Management
The room did not feel clean. The basin in the bathroom had mildew around the rim that was visible in the mirror reflection. We wanted to use the microwave but could not because there was dirt and mold inside.
Business response:
Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your room did not meet your expectations and that cleanliness was an issue during your stay. This is certainly not the standard we aim for, and we apologize for the inconvenience. Rest assured, we will address these concerns with our team to ensure a more pleasant experience in the future. We hope you will consider visiting us again to experience the improvements firsthand.Sincerely,Hotel Management
no habia agua caliente, me enferme por tener que bañame con agua fria, no hacian aseo a la habitacion, solo daban cafe de desayuno no mas
Business response:
Dear Guest,Thank you for taking the time to share your experience. We’re truly sorry that your stay did not meet your expectations. Providing a comfortable and pleasant environment is very important to us, and your comments are valuable in helping us identify where we can improve. We appreciate your feedback and hope you might consider giving us another opportunity in the future to offer you a better visit.Sincerely,Hotel Management
No hot water and pretty much filthy
Business response:
Dear Guest,We’re very sorry to hear about the cleanliness issue you encountered in your room and the lack of hot water during your stay. That’s not the experience we want for any of our guests. Your feedback is being taken seriously and shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our notice and hope for a chance to offer you a much better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.