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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty (mildew on the walls, grease on the kitchen wall, hair on the bathroom counter) and the hotel had no extra pillows or towels for us. They are experiencing a hot water issue (intermittent hot water or warm water only) and we were unaware until we checked in and it’s been doing on since early December and they never notified me prior to arrival and at that point it was too late to get another hotel as the area hotels were sold out.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the inconvenience caused by the hot water issue. Cleanliness and guest comfort are top priorities, and we regret that we fell short during your stay. We understand your frustration and acknowledge that better communication regarding ongoing maintenance would have been helpful. Your feedback is invaluable, and we are actively working to improve our services. We appreciate your patience and hope to provide you with a much better experience in the future. Sin... read more
Dirty Our room was very unclean. Our deadbolt was also broken which made my friend and I nervous, especially being in a city we’re not familiar with.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
They can do better the tv was super old. The bed felt horrible. It was not idea
Business response:
Dear Caribe, Thank you for your feedback. We regret to hear that your stay did not meet expectations. Your concerns regarding the TV and bed comfort are important to us, and we will share them with our team as we continuously work on improving our guest experience. We appreciate your input and hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
I would like a refund back for this stay I didn’t like the stay here at no hot water I wasn’t comfortable here at all
Business response:
Dear Joshua, We sincerely apologize for the discomfort you experienced during your stay. A lack of hot water is unacceptable, and we understand how frustrating that must have been. Your feedback is important, and we will be addressing this issue with our team to prevent similar concerns in the future. Additionally, we recommend you reach out to us at the hotel regarding your refund request, as we would like the opportunity to assist you further. We regret that your experience did not meet expectations and appreciate you brin... read more
Did not offer room services and they wanted to charge extra for regular room service They got a lot of neve room service comes with renting the room ill never stay there again
Business response:
Dear Kevin, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests on a bi-weekly basis; however, these services are always available upon request for an additional fee; therefore, we regret your disappointment with the charges. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff ... read more
No house keeping available wasn’t told about that, water issue, the smell and odor of the bedding and room it self. I payed for a stay and worked as a house keeper basically.
Business response:
Dear Sandra, We sincerely apologize for any miscommunication regarding housekeeping and for the issues you encountered with water, room odor, and bedding. This is not the experience we want for our guests, and we truly regret the inconvenience. Your comments will be shared with our team to address these concerns and improve our services. We appreciate your patience and hope to provide a much better stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management
There could have been better breakfast selections. The place had no hot water and the elevator was broke
Business response:
Dear Tammy, We apologize for the inconvenience caused by the limited breakfast selection, hot water issue, and elevator concerns. Guest comfort is our priority, and we understand how these issues may have impacted your stay. Our maintenance team has been notified and will address the issue to ensure it doesn’t affect future guests. We appreciate your patience and hope you’ll give us another opportunity to provide a more enjoyable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.