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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pas d'eau chaude , problème connue du personnel depuis un bon moment .
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. A lack of hot water is certainly not the standard we strive to uphold, and we regret its impact on your visit. Please know that we take such matters seriously and are working to ensure a more reliable experience going forward. We hope you'll consider giving us another opportunity in the future.Sincerely,Hotel Management
Disgusting It was an horrible experience to say the least had to switch rooms due to it being mold in the first room sink and the tub was dirty. The second room had a horrible smell and they had the window lifted to I guess attempt to air it out. It was awful!
Business response:
Dear Desia,We truly regret that your recent stay did not meet expectations. The issues you described are deeply concerning and not reflective of the environment we strive to maintain. Your feedback has been shared with the appropriate team members to address the concerns raised and take corrective action. We understand how disappointing this must have been and sincerely apologize for the discomfort caused. We hope to provide a greatly improved experience should you choose to visit again.Sincerely,Hotel Management
the staff was not very accommodating at all
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
No hot water!
Business response:
Dear Guest, Please accept our sincerest apologies for your disappointing experience during your recent stay with us. We are deeply sorry we fell short of providing the comfort and amenities you deserved. We take these issues seriously and are taking immediate action to address the hot water issue through the maintenance team. Your feedback is invaluable to us, and we will continue to work tirelessly to improve our services and amenities. Please return and enjoy a seamless experience.Sincerely,Hotel Management
We didn’t have any hot water! They said they were having problems with hot water! They only had 3 items for complimentary breakfast.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to the hot water issue and the limited breakfast options. We understand how important these amenities are to a comfortable stay, and we regret that we fell short of your expectations. Please know that we are actively working to resolve these concerns to provide a better experience for our guests. We hope you will consider giving us another opportunity in the future to provide you with a much-improved stay. Sincerely, Hot... read more
Room was dirty. When we got to the hotel at around midnight the only open parking spot was next to a white van parked across three spots and upon pulling up next to it we saw a creepy guy just sitting in the drivers seat staring at us. As three girls, this was sketchy and alarming. When we told the front desk about it they just shrugged it off said it was probably just a "worker". The free breakfast was literally just nutrigrain bars and packaged muffins.
Business response:
Dear Guest, We sincerely apologize for your concerns during your stay, especially regarding the cleanliness and parking experience. Your safety and comfort are our top priorities, and we regret that our response did not make you feel more at ease. We also understand your disappointment with the breakfast options. Your feedback is invaluable, and we are working on improvements to serve our guests better. We appreciate you bringing this to our attention and hope you will consider giving us another chance to have a more positiv... read more
I book a double bed, gave me the wrong room, just one bed. The staff bring me a rollover bed, where my child slept so uncomfortable. Barely hot water. Second time I stay in a Extended always is something.
Business response:
Dear Guest, We sincerely apologize for the mix-up with your room and the inconvenience it caused your stay. We understand how important it is to have the right accommodations, especially when traveling with family. The issue with the hot water is also concerning, and we regret that it impacted your experience. Your feedback is valuable, and we are improving our service to ensure a more seamless stay for our guests. We appreciate you giving us another chance, and we hope you will consider staying with us again so we can provi... read more
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.