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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had signs posted about a fire drill on the upcoming Wednesday but were awaken by an alarm at 8am on a Sunday. Towel racks were rusty. Mattress in couch pull out was EXTREMELY thin. Ran out of grab and go breakfast. No remote in room. Door wouldn’t shut to room without extreme force. Shower knobs worked in opposition-hot was cold & vice versa.
Business response:
Dear Shauntae, Thank you for your feedback. We apologize for the inconvenience caused by the early alarm, maintenance issues with towel racks and couch mattress, and the lack of breakfast options. We are addressing these issues with urgency to improve our service and facilities. Your comments are valuable, and we appreciate your understanding. We hope to provide a better experience during your next stay.Sincerely,Hotel Management
Sehr netter Empfang. Die Zimmer sind ordentlich und aufgeräumt. Töpfe und Teller muss man am Empfang erfragen. Gute Anbindung um in ca einer halben Stunde nach New York City zu kommen.
Business response:
Dear Stephan, Thank you for your positive feedback! We're delighted to hear that you found our reception nice and our rooms neat and tidy. We apologize for any inconvenience regarding pots and plates; we'll review our procedures to ensure a smoother process for our guests. We appreciate your comments and look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management
Rooms with spider webs, bathroom door filthy and unhooked from the railing, accommodating on dish accessories ( plates utensils pots…) Quiet, easy parking, handy with commuters to NYC. poor Breakfast ( muffins granola bars and hot beverages, when advertised “breakfast included”.
Business response:
Dear Jacinthe, Thank you for your detailed feedback. We apologize for the cleanliness issues you encountered during your stay, and we are actively addressing them to ensure a higher standard. We appreciate your positive comments regarding the convenience of parking and proximity to NYC. Your feedback on breakfast offerings is noted, and we will work to improve this aspect of our service. We hope for the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
Hotel needs to be updated
Business response:
Dear Stacy, Thank you for your feedback. We appreciate your input regarding the need for updates to our hotel. Enhancing our facilities is a priority, and we are actively reviewing opportunities for improvement. Your comments help us identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back in the future to experience these improvements firsthand.Sincerely,Hotel Management
Very nice place
Ok stay The place is dated. There were ants in my room.
Business response:
Dear Lisa, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the dated appearance of our property and the presence of ants in your room. Ensuring a comfortable and pest-free environment is essential, and we are taking immediate steps to address this issue. Your feedback is invaluable, and we appreciate the opportunity to improve our services. We hope for the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
Staff very friendly. Cleanliness/updating could be better.
Business response:
Dear Brandy, Thank you for your feedback. We're pleased to hear that you found our staff friendly. We apologize for any shortcomings in cleanliness and updating. Rest assured, we take your comments seriously and are working diligently to improve in these areas. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 4.2 star rating with 1,487 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.