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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check was told they didnt have my reserved room available, which was 2 double beds and a pull out couch(3 adults staying in the room). Put us in a room with 1 double bed and a pull out couch, gave 50% off and told to come back down next day and they'd get us an additional room. Went back next day and was told since they gave me a full refund(which they did not) that I'd need to pay the difference for my original room. The lady was rude and kept calling me mama. I left very upset and frustrated. Went back down that evening... read more
Business response:
Dear Guest,Thank you for sharing your experience. We appreciate your positive remarks about the assistance you received from Jason, and we’re grateful for your understanding as we worked to resolve the situation. We sincerely apologize for the confusion and any frustration you encountered regarding the room and the interactions with our team. This feedback is valuable, and we will ensure that these issues are addressed to prevent future occurrences. We would welcome you back for a smoother and more enjoyable stay.Sincerely,H... read more
Affordable and convenient location
The best: next the gate is the bus stop to New York. In fifteen minutes you are in the city. But the breakfast is poor and you have to ask for all of the tools for the kitchen. Beds are good, and room are wide. There are no supermarket near the hotel.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad to hear you appreciated the convenient access to transportation and the comfort of the room. We sincerely apologize for any inconvenience caused by the limited breakfast options and the need to request kitchen items. Your feedback is valuable and will help us continue improving our services. We hope to welcome you again.Sincerely,Hotel Management
Room has everything you need. Plenty of dining, necessities, and a movie theatre nearby. Bus stop is also close by. The hotel is a bit dated and the breakfast was pretty bad.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We are glad the room had everything you needed, and the location was convenient, with plenty of dining and entertainment options nearby. However, we are sorry for the disappointment with the hotel's condition and breakfast offerings. We'll share these notes with the concerned team members to consider this as we plan for future updates and improvements. Thank you for your feedback. We hope to welcome you back to Extended Stay America.Sincerely,Hotel Manag... read more
We got here just before they stop checking in. The night clerk was nice, he gave me my keys explained why he needed my card with no attitude. Checked out the next day, only needed to stay overnight. The girl at the desk was friendly and nice. I would stay there again
Great location. Great Room/Suite layout. Shower fixtures were broken. Hard to adjust hot/ cold water.
Business response:
Dear Guest,Thank you for your feedback! It’s great that you enjoyed the location and room layout at Extended Stay America. Your comments are appreciated, and any concerns are always taken seriously. We look forward to your next visit!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 3.3 star rating with 2,717 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.